Amber Griffis
@ambergriffis
Experienced dispute resolution specialist focused on credit card disputes.
What I'm looking for
I am an experienced dispute resolution specialist with a strong focus on international credit card disputes and fraud investigations. My career has been defined by my commitment to empathetic customer service and my ability to enforce company policies effectively. I have a proven track record of collaborating across teams to deliver efficient and fair resolutions, which has significantly contributed to customer satisfaction.
Throughout my career, I have handled a high volume of calls as a Credit Card Disputes Agent, prioritizing thorough dispute resolution over call volume. This approach has resulted in high customer satisfaction and reduced repeat calls. I have also trained and mentored new hires, sharing my knowledge and best practices to build their confidence and competence in handling disputes.
In addition to my professional experience, I have lived and worked in Japan for two years, which has enhanced my adaptability and cross-cultural communication skills. I am passionate about problem-solving and have been recognized for my active listening skills, often resolving disputes at the agent level without unnecessary escalation.
Experience
Work history, roles, and key accomplishments
English Teacher
NOVA & Cosmopolitan Village Inc.
Jan 2022 - Present (3 years 5 months)
Provided tailored English lessons to individuals and families, adapting communication style to diverse proficiency levels. Fostered a positive and engaging learning environment using flexible teaching methods to enhance speaking, listening, and communication skills.
Credit Card Disputes Agent
Expedia
Jan 2017 - Present (8 years 5 months)
Handled 15–30 calls per day, prioritizing thorough dispute resolution over call volume, resulting in high customer satisfaction and reduced repeat calls. Managed international credit card disputes, coordinating with global customers and vendors to verify services and resolve complex cases. Enforced strict adherence to company policies and credit card regulations, collaborating with fraud preventio
Front Desk Attendant
Extended Stay America
Jan 2013 - Present (12 years 5 months)
Delivered front desk services, including check-ins, check-outs, and billing for international guests and third-party agencies. Managed guest inquiries and problem-solving with professionalism and empathy, ensuring high satisfaction. Collaborated with housekeeping and hotel staff to maintain smooth operations and quality guest experiences.
Education
Degrees, certifications, and relevant coursework
Bellevue University
Bachelor of Arts, Graphic Design
Studied Graphic Design at Bellevue University, completing the program in 2022. Gained skills in visual communication and design principles.
Bellevue University
Master of Business Administration, Entrepreneurship
Pursued a Master of Business Administration with a focus on Entrepreneurship at Bellevue University. Expected to graduate in 2025, developing skills in business strategy and innovation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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