Open to opportunities

Amber Griffis

@ambergriffis

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Experienced dispute resolution specialist focused on credit card disputes.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am an experienced dispute resolution specialist with a strong focus on international credit card disputes and fraud investigations. My career has been defined by my commitment to empathetic customer service and my ability to enforce company policies effectively. I have a proven track record of collaborating across teams to deliver efficient and fair resolutions, which has significantly contributed to customer satisfaction.

Throughout my career, I have handled a high volume of calls as a Credit Card Disputes Agent, prioritizing thorough dispute resolution over call volume. This approach has resulted in high customer satisfaction and reduced repeat calls. I have also trained and mentored new hires, sharing my knowledge and best practices to build their confidence and competence in handling disputes.

In addition to my professional experience, I have lived and worked in Japan for two years, which has enhanced my adaptability and cross-cultural communication skills. I am passionate about problem-solving and have been recognized for my active listening skills, often resolving disputes at the agent level without unnecessary escalation.

Experience

Work history, roles, and key accomplishments

English Teacher

NOVA & Cosmopolitan Village Inc.

Jan 2022 - Present (3 years 5 months)

Provided tailored English lessons to individuals and families, adapting communication style to diverse proficiency levels. Fostered a positive and engaging learning environment using flexible teaching methods to enhance speaking, listening, and communication skills.

Teaching Communication Skills Curriculum Development

Credit Card Disputes Agent

Expedia

Jan 2017 - Present (8 years 5 months)

Handled 15–30 calls per day, prioritizing thorough dispute resolution over call volume, resulting in high customer satisfaction and reduced repeat calls. Managed international credit card disputes, coordinating with global customers and vendors to verify services and resolve complex cases. Enforced strict adherence to company policies and credit card regulations, collaborating with fraud preventio

Dispute Resolution Fraud Investigation Payment Systems Customer Service Enforcement Team Collaboration Problem Solving

Front Desk Attendant

Extended Stay America

Jan 2013 - Present (12 years 5 months)

Delivered front desk services, including check-ins, check-outs, and billing for international guests and third-party agencies. Managed guest inquiries and problem-solving with professionalism and empathy, ensuring high satisfaction. Collaborated with housekeeping and hotel staff to maintain smooth operations and quality guest experiences.

Customer Service Billing Problem Solving Team Collaboration

Education

Degrees, certifications, and relevant coursework

Bellevue University

Bachelor of Arts, Graphic Design

Studied Graphic Design at Bellevue University, completing the program in 2022. Gained skills in visual communication and design principles.

Bellevue University

Master of Business Administration, Entrepreneurship

Pursued a Master of Business Administration with a focus on Entrepreneurship at Bellevue University. Expected to graduate in 2025, developing skills in business strategy and innovation.