Open to opportunities

Lino Torres

@linotorres

Message

Dedicated retail manager with strong leadership and customer service skills.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

My name is Lino X. Torres, and I am a dedicated retail manager with extensive experience in sales and marketing. I thrive in fast-paced environments where I can utilize my strong work ethic and leadership skills to drive results. Currently, I serve as a Retail Associate Manager at T-Mobile, where I lead a team of Mobile Experts and Keyholders, ensuring they are well-informed about promotions and rate plans. My commitment to team building and training has resulted in improved sales performance and customer satisfaction.

Previously, I held the position of Retail Store Manager at AT&T, where I was responsible for payroll, scheduling, and maintaining a knowledgeable sales team. My experience also includes working as a Packaging Investigation Agent at UPS, where I honed my customer service skills by resolving inquiries and de-escalating issues effectively. I am fluent in both Spanish and English, which allows me to connect with a diverse customer base and enhance their experience.

Experience

Work history, roles, and key accomplishments

T-

Current

Retail Associate Manager

Current

T-Mobile

Currently, I am a Retail Associate Manager at T-Mobile, where I attend daily manager conference calls and weekly meetings. I also engage in role-playing and team-building activities, ensuring Mobile Experts and Keyholders are knowledgeable about current promotions and rate plans.

Sales Marketing Team Building Payroll Management Customer Service retail management Product Knowledge Communication Leadership Training

Retail Store Manager

AT&T

May 2022 - Nov 2022 (6 months)

As a Retail Store Manager at AT&T (Authorized Retailer), I attended daily manager conference calls and weekly meetings. I was responsible for role-playing and team building, ensuring Sales Representatives were knowledgeable on current promotions and rate plans.

Sales Marketing Team Building Payroll Management Customer Service retail management Product Knowledge Communication Leadership Training

Packaging Investigation Agent

UPS

Oct 2020 - May 2022 (1 year 7 months)

As a Packaging Investigation Agent at UPS, I resolved customer questions and concerns via phone, email, and online chat. I calmly attempted to resolve and de-escalate any issues, providing feedback reports on call issues related to downtime and/or training issues.