David Morales
@davidmorales
Dynamic retail manager with expertise in sales and customer service.
United StatesWhat I'm looking for
I am a dedicated retail manager with extensive experience in sales leadership and customer service. Over the years, I have honed my skills in various roles, from managing teams at Sprint/T-Mobile to leading sales initiatives at AT&T. My commitment to excellence has consistently driven my teams to exceed sales goals and enhance customer satisfaction.
Throughout my career, I have developed a strong foundation in training and coaching staff, ensuring they are equipped with the knowledge and skills necessary to succeed. My bilingual abilities in English and Spanish have allowed me to connect with a diverse clientele, further enhancing the customer experience. I am passionate about creating a positive work environment that fosters growth and collaboration.
Experience
Work history, roles, and key accomplishments
Manager/Retail Associate Manager
Sprint/T-Mobile
Jun 2019 - Present (6 years)
Managed retail operations, including merchandising, training, and customer support, while coaching sales teams to exceed targets. Served as a Mobility Expert and Apple Master, providing specialized product knowledge and sales leadership.
Sales Manager
AT&T
Jun 2016 - Dec 2019 (3 years 6 months)
Oversaw sales for mobility, home entertainment, and home security products, acting as Person-in-Charge. Managed staff, conducted training, and handled merchandising and troubleshooting for mobile devices.
Assistant Manager
Radioshack
Jun 2013 - Jan 2016 (2 years 7 months)
Assisted in managing store operations, including AT&T Mobility sales, customer service, and cash management. Responsible for merchandising, stock control, and overall store organization.
Sales Associate/Garden Associate
The Home Depot
Mar 2012 - Apr 2013 (1 year 1 month)
Provided excellent customer service and drove sales in the garden department. Managed stock, operated machinery, and built engaging floor displays while maintaining department standards.
Legal Assistant
Michaelle Gonzalez Paulson, P.A.
Jun 2009 - Dec 2010 (1 year 6 months)
Managed and updated legal case files, filed pleadings, and supported office administration. Handled high-volume calls and maintained calendars for appointments and events. Additionally, managed collection cases, negotiated settlements, and prepared legal documents in compliance with FDCPA.
Office Clerk
Law Center of South Florida
Jun 2009 - Jan 2011 (1 year 7 months)
Created and maintained case files, providing essential support to the Office Administrator. Managed a high volume of incoming and outgoing telephone calls using a multi-function system.
Education
Degrees, certifications, and relevant coursework
MCMiami Dade College
Associate of Arts, Arts
Currently pursuing an Associate's Degree in Arts. This program focuses on foundational knowledge across various disciplines, preparing for further academic or professional pursuits.
South Dade Senior High School
High School Diploma, General Studies
Graduated from South Dade Senior High School in June 2012. Completed the standard high school curriculum, gaining foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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