linga Suvetha Selvaraj

I am a dedicated IT professional with 4 years of experience as a ServiceNow Administrator and Developer. My expertise lies in the functional and technical aspects of the ServiceNow platform, where I have successfully implemented various IT services, including ITSM and HRSD modules. I pride myself on my ability to streamline service management processes, enhance efficiency, and significantly improve end-user satisfaction.

Currently, I work at Tata Consultancy Services, where I manage the ServiceNow platform daily and serve as the primary point of contact for any issues. My role involves enhancing and developing key functionalities such as Incident Management, Change Management, and Problem Management. I have a strong analytical skill set that allows me to investigate problems and implement effective solutions. Additionally, I have experience in customizing the platform to meet specific business needs and have provided training to users on ServiceNow processes.