Linford Muga
@linfordmuga
Dedicated dispatcher with strong problem-solving and communication skills.
What I'm looking for
I am Linford Sewe Muga, a dedicated professional with experience in customer service and dispatching. Currently, I work as a dispatcher at Safer Road Rescue, where I assist clients with towing and roadside assistance services. My role involves picking calls and providing timely solutions to ensure customer satisfaction.
Previously, I served as a call center representative at Call Center International in Kenya, where I honed my problem-solving and communication skills by addressing guest concerns effectively. My early experience as a cashier at Kitengela Frys taught me the importance of customer interaction and service excellence. I am eager to leverage my skills in a challenging position that allows for personal and professional growth.
Experience
Work history, roles, and key accomplishments
Dispatcher
Safer Road Rescue
Sep 2022 - Present (2 years 9 months)
Responsible for picking calls and assisting clients with towing and roadside assistance services, ensuring timely and effective support.
Call Center Representative
Call Center International
Jan 2022 - Sep 2022 (8 months)
Handled guest calls, addressed concerns, and provided solutions to problems, enhancing customer satisfaction and service quality.
Cashier
Kitengela Frys
Jan 2015 - Sep 2019 (4 years 8 months)
Managed customer transactions, collected payments, and took orders, ensuring a smooth and efficient checkout process.
Education
Degrees, certifications, and relevant coursework
Sama
Course Certificate, Artificial Intelligence
2021 - 2021
Completed a course on Introduction to Artificial Intelligence covering digital literacy, future of AI, and work readiness.
Ntinda View College
A-LEVEL
2011 - 2012
Completed A-LEVEL education with a focus on advanced subjects.
Midland High School
O-LEVEL
2007 - 2010
Completed O-LEVEL education, gaining foundational knowledge in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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