Winnie Mwaniki

I am a customer service professional with over four years' experience in telephone-based customer care, sales support, and logistics operations. I hold a Diploma in Air Cargo Operations and Customer Service from Nairobi Aviation College and I consistently meet performance targets while maintaining a positive, professional demeanor.

At Duke Logistics I resolved customer inquiries via phone and email, improved follow-up systems for dissatisfied customers, and contributed to a sustained 98% customer satisfaction rate. Previously I supported logistics operations at Tepra Logistics and began my career as an intern at Marts Logistics, where I provided technical support and became deeply familiar with company products and pricing.

I bring clear communication, problem-solving, MS Office and computer proficiency, adaptability, and strong money-handling and sales skills. I am motivated to apply these strengths to roles that value empathy, quick resolution of issues, and continuous improvement of customer experience.