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@ibrahimgichuru
Efficient dispatcher with extensive experience in logistics and customer service.
I am an efficient and detail-oriented Dispatcher with a strong background in logistics, scheduling, and coordinating communication between various parties. My experience spans over several years, where I have honed my skills in managing multiple tasks simultaneously, ensuring timely and accurate dispatching of personnel and resources.
At Prudential Insurance, I coordinated the daily schedules of drivers, monitored real-time tracking of vehicles, and handled emergency calls to respond to unforeseen delays. My collaborative efforts with other departments significantly optimized logistics operations and improved customer satisfaction. Additionally, my role as a Customer Service Representative at Jumia Online Stores allowed me to assist customers with inquiries and issues, further enhancing my problem-solving and communication skills.
With a Bachelor of Science in Actuarial Science from the University of Nairobi, I also possess technical skills in MS Excel, SPSS, R, SQL, and various data entry tools. I am committed to maintaining accurate records and providing exceptional customer support, making me a valuable asset to any team.
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Work history, roles, and key accomplishments
Prudential Insurance
Mar 2021 - Jun 2023 (2 years 3 months)
Coordinated the daily schedules of drivers, ensuring timely delivery and pick-up of goods. Monitored real-time tracking of vehicles to ensure optimal routing and adherence to schedules.
Nerdy Turtlez
Jul 2018 - Dec 2022 (4 years 5 months)
Conducted extensive online research to gather data and information for various projects. Entered and organized collected data into databases with high accuracy.
Jumia Online Stores
Jan 2019 - Feb 2021 (2 years 1 month)
Assisted customers with order placements, inquiries, and issues via phone and email. Coordinated with the logistics team to track and expedite deliveries.
Degrees, certifications, and relevant coursework
Bachelor of Science, Actuarial Science
Graduated with a Bachelor of Science in Actuarial Science. Studied various aspects of actuarial science, including financial mathematics, statistics, and risk management.
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