IBRAHIM GICHURU

I am an efficient and detail-oriented Dispatcher with a strong background in logistics, scheduling, and coordinating communication between various parties. My experience spans over several years, where I have honed my skills in managing multiple tasks simultaneously, ensuring timely and accurate dispatching of personnel and resources.

At Prudential Insurance, I coordinated the daily schedules of drivers, monitored real-time tracking of vehicles, and handled emergency calls to respond to unforeseen delays. My collaborative efforts with other departments significantly optimized logistics operations and improved customer satisfaction. Additionally, my role as a Customer Service Representative at Jumia Online Stores allowed me to assist customers with inquiries and issues, further enhancing my problem-solving and communication skills.

With a Bachelor of Science in Actuarial Science from the University of Nairobi, I also possess technical skills in MS Excel, SPSS, R, SQL, and various data entry tools. I am committed to maintaining accurate records and providing exceptional customer support, making me a valuable asset to any team.