Open to opportunities

linet ogalo

@linetogalo

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Virtual assistant with expertise in customer service, social media, and digital marketing.

Kenya

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth in customer service and digital marketing.

I am an organized and results-driven Virtual Assistant and Customer Service professional with over 4 years of experience in customer service, social media, digital marketing, administrative support, and e-commerce administration. My ability to deliver efficient, responsive solutions enhances customer satisfaction and streamlines workflows. I excel in managing inquiries, scheduling, content planning, and email campaigns, ensuring that every task is handled precisely.

I have successfully managed client relationships throughout my career and consistently delivered exceptional service. My roles have included managing social media for various organizations, optimizing product listings for e-commerce platforms, and supporting marketing campaigns. I am highly adaptable and tech-savvy, with a proven track record of improving customer engagement and satisfaction through effective communication and strategic planning.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Freelance

Jan 2024 - Present (1 year 6 months)

Handled customer inquiries via live chat, social media, and email in a timely manner. Tracked customer issues and followed up on unresolved cases to ensure resolution.

Customer Service Social Media Management Email Campaigns Administrative Support

Virtual Assistant

Black Nurse Entrepreneurs

Oct 2022 - Nov 2024 (2 years 1 month)

Managed social media posting and content scheduling to consistently engage with the BNE community. Provided customer service support to members, handling inquiries, cancellations, registrations, and onboarding/offboarding.

Social Media Management Customer Service Calendar Management Inbox Management

E-commerce Store Administrator

Maverick Trading Retail

Sep 2021 - Aug 2022 (11 months)

Created and optimized product listings on Bol.com, focusing on visibility and search engine rankings. Managed inventory levels, updated product availability, and processed orders received through multiple sales channels.

Product Listing Optimization Inventory Management Order Processing

Product Lister and Data Entry

Kristin Mark Digital

Mar 2020 - Aug 2021 (1 year 5 months)

Maintained product listings on Shopify, ensuring accuracy in descriptions, images, and pricing to drive sales. Conducted keyword research and optimized listings for search rankings, contributing to improved online visibility.

Product Listing Data Entry Shopify Keyword Research Market Research