Open to opportunities

Lindsey Thys

@lindseythys

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Detail-oriented Quality Care Specialist with expertise in customer experience.

United States

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What I'm looking for

I am seeking a role that fosters collaboration, innovation, and growth opportunities.

As a dedicated Quality Care Specialist at LumiCare Inc., I oversee assessments and interpret recommendations to enhance customer satisfaction. My role involves reviewing statements of work to ensure clarity and alignment with customer expectations, collaborating with leadership to improve processes, and managing CRM data analytics for customer engagement.

Previously, I served as a Technology Care Coordinator, where I conducted assessments and recommended technology for the IDD population. My experience includes project coordination, procurement, and training customers on technology use. I also have a background in customer care, resolving patient inquiries and ensuring accurate account information.

With a B.S. in Psychology from Florida State University and certifications in Workato Automation and CIW Internet Business, I bring a strong foundation in research and data analysis, complemented by excellent communication skills and a passion for improving customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Quality Care Specialist

Current

LumiCare Inc

Jan 2024 - Present (1 year 6 months)

Oversaw and observed the completion of assessments, interpreting recommendations to enhance customer experience and satisfaction. Collaborated with LumiCare leadership on specific processes and tool development to improve overall customer experience and quality assurance.

Customer Experience Quality Assurance CRM Management Data Analytics Project Coordination Communication MS Office Teams

Technology Care Coordinator

LumiCare Inc

Feb 2023 - Present (2 years 5 months)

Conducted assessments, researched, and recommended technology and equipment for the IDD population, completing statements of work for recommended items. Managed the procurement and setup of various technologies, providing training and ongoing troubleshooting for customers.

Troubleshooting Project Coordination Training MS Office Data Collection Customer Support

Customer Care Associate 2

Greenway Health

Jan 2022 - Present (3 years 6 months)

Responded to patient inquiries with extensive knowledge of patient statements and the collections process. Resolved patient issues by researching accounts and correcting insurance, demographic, and other pertinent account information.

Customer Service Account Management Billing Support Communication Salesforce Research Problem Solving

Social Media Researcher

Florida State University

Oct 2020 - Present (4 years 9 months)

Assisted with data coding and new data collection using programs such as Excel and SPSS. Performed transcription of interviews, created new surveys, and gathered information regarding social media applications.

Data Collection Excel SPSS Transcription Survey Design Adobe Canva

Education

Degrees, certifications, and relevant coursework

Florida State University

Bachelor of Science, Psychology

Activities and societies: Minored in Sociology, Mentee of Psi Chi International Honor Society

Completed a Bachelor of Science in Psychology, with coursework including Industrial-Organizational Psychology, Child Psychology, Research Methods of Psychology, and Social Media Advertising. Additionally, minored in Sociology and was a Mentee of Psi Chi International Honor Society.