Open to opportunities

Sydney Fuller

@sydneyfuller

Customer service professional combining calm, data-informed quality improvement and clinical research coordination to deliver patient experiences.

United States

Message

What I'm looking for

I’m looking for a role where I can deliver exceptional customer service while applying data-driven quality improvement and research coordination skills, collaborating closely with teams to improve experiences and outcomes.

As a Customer Service professional at Live Nation since April 2021, I promptly address customer concerns to prevent escalation and stay calm during high-stress interactions to ensure quality care. Previously at UF Health, I served as a Clinical Program Coordinator, leading over 200 demographic and clinical interviews, administering and scoring neuropsychological tests, and creating a patient information maintenance system to support supervisors and future employees.

My background also includes writing IRB documents and modifications and assessing chart reviews of 400 qualifying patients as a Graduate Research Assistant. As a Quality Improvement Manager at ICAP, I led a team of 20 undergraduate interns, improved the Pet Therapy Program with a 300% increase in active involvement, and advanced data-driven workplace culture projects that increased joy at work and staff satisfaction by 15%, using Epic, REDCap, and Excel.

Experience

Work history, roles, and key accomplishments

Current

Customer Service

Current

Live Nation

Apr 2021 - Present (5 years 4 months)

Addressed customer concerns to prevent escalations, coordinating with team members to maintain seamless service. Remained calm during high-stress interactions to ensure quality care.

Customer Service Communication Skills Active Listening Accountability Problem Solving Decision making Interpersonal Skills Time Management Attention To Detail Teamwork

Clinical Program Coordinator I

UF Health

May 2019 - Jul 2020 (1 year 2 months)

Led 200+ demographic and clinical interviews of Forensic Addiction patients and administered/scored neuropsychological tests. Created a patient information maintenance system and managed monthly testing-materials finances ranging from $500 to $3,000.

Interpersonal Skills Communication Skills Active Listening Attention To Detail Data Management Accountability Time Management Problem Solving

Graduate Research Assistant

UF Health Endocrinology

Aug 2018 - Mar 2020 (1 year 7 months)

Wrote IRB documents, required modifications, and the protocol for study administration. Conducted chart reviews of 400 qualifying patients and supported future research on thyroid hormone replacement and related procedures through Florida One data.

Research Data Management Attention To Detail Communication Skills

Quality Improvement Manager (QIM)

Interdisciplinary Clinical and Academic Program (ICAP)

May 2018 - May 2019 (1 year)

Led a team of 20 undergraduate interns, overseeing training for patient portal sign-ups, shadowing, TeachBack, and bedside rounds to support the organization’s goal of the “perfect patient experience.” Implemented program and culture improvements, including a Pet Therapy Program restructure (300% increase in involvement) and weekly quality metric reporting using Epic, REDCap, and Excel.