Lindsey Shobe

Act as operational liaison for more than 100 gas and electric utility providers across 21 states and Canada, coordinating issue resolution and operational readiness. Investigate and coordinate resolution of billing and enrollment exceptions, remittance discrepancies, and complex operational issues.

Supported end-to-end operational change initiatives from requirements gathering through deployment and post-implementation support. Gathered and documented business requirements, performed UAT and regression testing, and created procedures and training materials.

Investigated billing exceptions and complex account issues to support accurate and timely billing. Managed billing controls and escalations, coordinated utility-related discrepancies and rate changes, and trained new billing team members.

Processed web enrollment orders to establish new customer accounts and reviewed tax exemption certificates, submitting eligible certificates to KPMG for processing.

Performed monthly regression testing after system updates to verify that operational tasks and system functions continued to work as expected. Identified and reported testing issues and supported special projects.

Performed quality assurance reviews of electric supplier bills to verify billing accuracy and correct rate application, identifying discrepancies for correction.

Earned a General Educational Development (GED) credential.