At NRG Energy, I act as the operational liaison for more than 100 gas and electric utility providers across 21 states and Canada. I coordinate readiness for CIS updates and work across teams and utilities to resolve billing, enrollment, and file-processing issues.
Previously, I supported operational change initiatives from requirements gathering through deployment and post-implementation support. I performed UAT and regression testing, documented processes, and created training materials; earlier, I investigated billing exceptions and performed monthly regression testing.

