Michael Spears

I am a meticulous billing analyst with extensive experience resolving complex billing discrepancies, maintaining accurate customer records, and optimizing operational processes. I have demonstrated success delivering analytical reports that improve customer satisfaction and revenue.

I specialize in CSG and ICOMs biller systems and have deep knowledge of legacy Charter, Time Warner, and BHN account management. I collaborate across functions to identify improvement areas, lead training efforts, and implement process changes that enhance efficiency and compliance.

Committed to continuous learning and confidentiality, I bring strong communication, organizational, and documentation skills, plus proven abilities in mentoring representatives and authoring process documentation to close operational gaps.