
Emmanuel Scott
@emmanuelscott
I improve compliance-driven operations through data validation, reporting, and stakeholder coordination.
What I'm looking for
At ICF, I support energy program applications by validating data, clarifying requirements, tracking risks, and maintaining change-management procedures. I work between business stakeholders, customers, and technical teams to keep projects compliant, documented, and aligned with program timelines.
Previously, at Education Networks of America, I managed and prioritized NOC incidents while translating network and hardware issues for schools, libraries, and hospitals. I bring hands-on experience with Jira, Power BI, Excel, Agile workflows, process documentation, and compliance monitoring.
Experience
Work history, roles, and key accomplishments
Collaborate with stakeholders to clarify program requirements and ensure compliance. Review and validate project applications, support planning, and document change management procedures.
Customer Service Technician Support Tier II (NOC)
Education Networks of America
Jan 2021 - Dec 2023 (2 years 11 months)
Logged, prioritized, and monitored incidents in a NOC environment. Translated complex technical issues for non-technical customers and collaborated with teams to ensure timely resolution.
Education
Degrees, certifications, and relevant coursework
University of Central Florida
Bachelor of Science, Sport and Exercise Science
Bachelor of Science in Sport and Exercise Science from the University of Central Florida.
CompTIA
CompTIA Security+, Information Technology
CompTIA Security+ certification.
CompTIA
CompTIA Pentest+, Information Technology
CompTIA Pentest+ certification.
CompTIA
CompTIA Network+, Information Technology
CompTIA Network+ certification.
DoD
DoD Mandatory Controlled Unclassified Information Training, Information Security
DoD Mandatory Controlled Unclassified Information Training.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Skills
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