victoria dotson

I’m an operations-focused practice leader with hands-on leadership experience in fitness and medical spa environments. As an Assistant Practice Manager, I assist with daily practice operations by managing staff schedules, supporting policy adherence, coordinating patient appointments, and maintaining accurate medical records.

I focus on improving how work runs day to day—implementing efficient workflow processes to enhance patient satisfaction while supporting financial management through billing and reporting.

Previously, I served as a General Manager, working my way up from front desk to GM. I oversaw daily operations and strategic planning to drive growth and efficiency, managing budgets, resource allocation, staff performance, and policies that aligned with organizational goals and customer satisfaction.

Before that, I strengthened my customer-first skills as an Outbound Sales Agent and Store Associate—presenting product offerings, addressing inquiries, building client relationships, and maintaining a clean, organized retail experience. I’m determined to bring a balanced, hands-on approach and protect positive customer relationships through strong phone etiquette and communication.