I am an experienced Senior Practice Manager with a strong background in healthcare administration. Throughout my career, I have successfully led daily and administrative functions, ensuring compliance with state, federal, and local laws. I have developed strategic plans for timely closing of visits, panel management, referrals, and closing the loop. Additionally, I have assisted in completing Quality Management corrective action plans and have identified and acted on opportunities to improve front-desk operations.
One of my notable achievements was supervising a state COVID testing unit during the beginning of the pandemic. I also worked on projects to improve productivity at low-performing sites, resulting in a successful outcome. I have experience with various regulatory bodies such as HEDIS, EHIO, HRSA, JACHO, FTCA, and MCO.
At Fish Memorial Hospital, I served as an Administrative Clerk in the Emergency Department. I was responsible for the day-to-day operations of a high-volume emergency room, including the registration process and patient safety. I prepared paperwork and charts for incoming patients and ensured all chart information was accurately scanned and filed into E-Clinical works. I also served as a liaison to the clinical staff and provided excellent customer service to patients and visitors.
