Open to opportunities

Lindsay Castro

@lindsaycastro

Message

Administrative support specialist delivering efficient patient-centered operations.

United States

Message

What I'm looking for

I seek a patient-focused healthcare role where I can streamline operations, improve documentation accuracy, and collaborate with clinical teams to enhance patient outcomes and service quality.

I am an administrative support specialist with over seven years of experience delivering exceptional customer communication, collaborative problem-solving, and operational improvements in healthcare settings. I consistently exceed performance metrics by streamlining workflows, maintaining accurate records, and providing crisis and patient advocacy support.

My background includes case management, patient services coordination, and HIPAA-compliant documentation across behavioral health and dental practices, with hands-on experience using Athena, Epic, Dentrix, Zendesk, RingCentral, and Microsoft Office to improve care coordination and reduce administrative errors.

Experience

Work history, roles, and key accomplishments

Administrative Specialist

Array Behavioral Care

Jan 2022 - Jan 2025 (3 years)

Assisted patients across multiple channels, managed scheduling and medication coordination, and developed documentation workflows that reduced errors and improved record accuracy.

Patient Advocacy Electronic Health Records Zendesk Data Entry

Case Management Intern

Community Care Behavioral Health

Jan 2021 - Dec 2021 (11 months)

Maintained HIPAA-compliant confidential records, led life-skills group sessions, and conducted comprehensive assessments to tailor interventions that improved client outcomes.

HIPAA Patient Advocacy Communication Care Coordination

Patient Services Coordinator

AB Family Dental Care

Jan 2014 - Dec 2018 (4 years 11 months)

Streamlined appointment scheduling to reduce patient wait times, maintained accurate patient records and insurance documentation, and coordinated with clinical staff to improve operational efficiency.

Scheduling Microsoft Office EHR