Open to opportunities

Metasha Ramdayal

@metasharamdayal

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Experienced administrative clerk with a strong focus on efficiency.

South Africa

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What I'm looking for

I am looking for a role that values efficiency and offers growth opportunities.

With 19 years of experience as an administrative clerk, I have honed my skills in data entry, file management, and providing efficient office support. My previous role at VMS Paint involved managing high volumes of administrative tasks while maintaining exceptional accuracy and attention to detail. I am confident in my ability to seamlessly integrate into any office environment and provide reliable support.

Throughout my career, I have developed strong customer relationships and promoted high customer satisfaction by resolving issues with knowledgeable and friendly service. My experience spans various roles, including personal assistant and service advisor, where I have consistently demonstrated my ability to manage multiple tasks effectively while ensuring compliance with standards and regulations. I am dedicated to continuous improvement and am currently studying towards further qualifications to enhance my skills.

Experience

Work history, roles, and key accomplishments

Workshop Manager and Administration Manager

VMS Paint

May 2023 - Jun 2023 (1 month)

Created workshop plans, managed vehicle bookings, and ensured quality control in the painting process. Handled customer complaints and managed payments.

Customer Service Quality Control Administration Problem Solving Workshop management

Quality Controller

Bidvest McCarthy Volkswagen Menlyn

Jan 2022 - Jun 2022 (5 months)

Ensured compliance with Volkswagen standards by auditing processes and inspecting vehicles. Managed quality operations and coordinated regulatory inspections.

Quality Control Compliance Auditing Vehicle Inspection Process Management

Service Advisor

Bosch ND Fleets

Jan 2021 - Feb 2021 (1 month)

Updated clients on vehicle progress, managed bookings, and provided cost estimates for services. Ensured customer satisfaction through effective communication.

Customer Communications Service Management Cost Estimation Problem Solving Technical Knowledge

Booking Clerk and Audit Clerk

Hatfield Volkswagen Pretoria

May 2017 - Dec 2020 (3 years 7 months)

Set up new files, managed bookings, and audited other clerks. Quoted clients on services and maintained high standards of customer service.

Auditing Customer Service Data Entry

Booking Clerk and HR Clerk

Bidvest McCarthy Audi Center Menlyn

Jul 2013 - May 2014 (10 months)

Managed bookings and verified paperwork accuracy. Assisted with HR tasks and ensured compliance with safety protocols while providing excellent customer service.

HR Management Customer Service Compliance Data Entry

Booking Clerk

Bidvest McCarthy Volkswagen Silver Oaks

Feb 2010 - Dec 2010 (10 months)

Handled service reception and booking clients for service and repairs. Verified paperwork and maintained client accounts while ensuring compliance with VW standards.

Customer Service Compliance Data Entry

Personal Assistant to Financial Advisor

Momentum

Mar 2008 - Jul 2008 (4 months)

Managed client appointments, sorted claims, and performed cold calling. Organized diary appointments and travel arrangements for the financial advisor.

Client Management Cold Calling Communication

Personal Assistant

City Couriers

Jan 2007 - Apr 2008 (1 year 3 months)

Organized calendars, ran errands, and managed correspondence for the employer. Performed clerical tasks and maintained office productivity by coordinating meetings and schedules.

Calendar Management Communication Time Management

Junior Admin / Reception

Jazmax

Sep 2005 - Feb 2007 (1 year 5 months)

Provided frontline customer support by answering calls and emails, assisting with product and service inquiries. Developed strong customer relationships and promoted high satisfaction through effective problem resolution.

Customer Service Communication Problem Solving Data Entry Time Management