Lindisipho Maselwa
@lindisiphomaselwa
Technical support and fault resolution agent who delivers clear, fast fixes for customers.
South AfricaWhat I'm looking for
I’m a Fault Resolutions Agent at Axxess, specializing in technical support for Fibre, ADSL, VOIP, Emails, and LTE. I identify and resolve technical issues, escalate complex problems when needed, and clearly communicate solutions to clients and internal teams.
Previously, I worked as a Call Centre Consultant at WNS Global Services, where I managed accounts, assisted with billing information technology queries, and provided technical support for internet connections. I maintain detailed issue and resolution records, proactively monitor systems, and collaborate with developers and system administrators to ensure functionality after each fault resolution.
Experience
Work history, roles, and key accomplishments
Fault Resolutions Agent
Axxess DSL Pty Ltd
Nov 2021 - Present (4 years 6 months)
Resolved customer technical faults across Fibre, ADSL, VoIP, Emails, and LTE, escalating complex issues and communicating solutions to clients and internal teams. Maintained issue-resolution records and monitored systems proactively while collaborating with developers and system administrators.
Call Center Consultant
WNS Global Services
Aug 2018 - Oct 2021 (3 years 2 months)
Provided call-centre customer support by managing accounts and assisting with billing-related and information technology queries. Supported customers with internet connection issues while contributing to team motivation and service delivery.
Education
Degrees, certifications, and relevant coursework
Damelin
Certificate, Information Technology
2011 - 2012
Completed a Damelin certificate in Information Technology from 2011 to 2012.
Availability
Location
South AfricaAuthorized to work in
Job categories
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