Linda Van
@lindavan
Dedicated customer service professional with over 10 years of experience.
What I'm looking for
I am a dedicated customer service professional with over 10 years of experience, including 5 years in the insurance and finance sectors. My proven ability to deliver exceptional service, manage inquiries efficiently, and collaborate with teams has consistently helped achieve client goals. I pride myself on my strong organizational and problem-solving skills, along with a commitment to reliability and transparent communication.
In my most recent role as a Project Coordinator at Insurance Supermarket Inc., I developed successful strategies for project goals through effective teamwork and communication. I managed client communications meticulously, ensuring timely and efficient responses to inquiries. My previous experience as a Broker Support Manager and in various customer service roles has equipped me with the skills necessary to foster positive relationships and support clients effectively.
Experience
Work history, roles, and key accomplishments
Project Coordinator
Insurance Supermarket Inc.
Jan 2020 - May 2024 (4 years 4 months)
As a Project Coordinator, I managed client communications and developed strategies to achieve project goals. I provided timely responses to inquiries and maintained detailed documentation of project statuses.
Broker Support Manager
Insurance Supermarket Inc.
Dec 2018 - Jan 2020 (1 year 1 month)
In the role of Broker Support Manager, I facilitated communication between regional agents and the company, conducted welcome calls to new brokers, and monitored performance metrics to assist advisors in achieving their financial targets.
Customer Service Representative
Insurance Supermarket Inc.
Dec 2017 - Dec 2018 (11 months)
As a Customer Service Representative, I managed a high volume of calls, providing support on insurance products and educating clients about financial services to ensure they understood their options.
Guest Service Agent
Sandman Hotel
Dec 2014 - Dec 2016 (2 years)
In my role as a Guest Service Agent, I provided excellent service to hotel guests, managing inquiries and complaints, and efficiently handling check-ins and check-outs to ensure a positive experience.
Education
Degrees, certifications, and relevant coursework
George Brown College
Diploma, Hotel Management
2011 - 2013
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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