IT Operations Administrator seeking remote or onsite roles in IAM, endpoint security, Microsoft 365 & ISO 27001 compliance. Stack: JumpCloud · Okta · Microsoft Defender · Azure · Active Directory. Certs: CompTIA A+ · Network+ · Security+ · AZ-900 · JumpCloud Core. Pursuing AZ-104 & CCNA. Growth path: cloud security & infrastructure.
LN
Open to opportunities
LINDA NTUMBA
@lindantumba
IT Operations Administrator · JumpCloud · Microsoft 365 · ISO 27001 · 250+ users · GMT+2 · Available globally
South AfricaWhat I'm looking for
I'm an IT Operations Administrator based in Johannesburg (GMT+2) with 2+ years of experience in a 4-person IT team managing infrastructure, identity access, endpoint security, and compliance for 250+ users in a BPO environment.
I work effectively in distributed, async-first environments — I've managed VPN infrastructure, IAM systems, and security compliance programmes independently and collaboratively across a remote-capable setup. I'm comfortable owning workstreams with minimal oversight, documenting thoroughly, and communicating clearly across time zones.
Stack: JumpCloud MDM · Okta · Microsoft 365 · Microsoft Defender · Azure · NordLayer VPN · Active Directory · MFA · ISO/IEC 27001 ISMS · PowerShell · Windows Server.
Certifications: CompTIA A+ · Network+ · Security+ · AZ-900 · JumpCloud Core. Pursuing: AZ-104 · CCNA.
I'm looking for remote IT Operations, IT Administrator, or Systems Administrator roles with global teams where I can contribute from day one and grow into cloud security or infrastructure engineering.
Experience
Work history, roles, and key accomplishments
CB
Current
IT Operations Administrator
Certn (BPO)
Apr 2024 - Present (2 years 2 months)
Owned IT operations for a 250-user BPO environment, delivering L1/L2 desktop support and administering Microsoft 365, JumpCloud MDM, and Okta IAM while maintaining endpoint protection and VPN uptime. Aligned operations to ISO/IEC 27001 ISMS, completed an IAM audit and MFA rollout to achieve 100% compliance, and designed phishing prevention training with measurable reporting to leadership.
CL
Client Services Supervisor
Clientele Life
May 2018 - Nov 2023 (5 years 6 months)
Led a team of 15+ agents in a high-volume, SLA-driven environment, coordinating with IT teams to resolve platform/workflow incidents and manage system rollouts and staff training. Maintained quality and compliance processes, strengthening stakeholder communication and escalation handling for later IT operations work.
Education
Degrees, certifications, and relevant coursework
EC
Ensign College
Bachelor of Applied Science, Information Technology
Enrolled in a Bachelor of Applied Science in Information Technology at Ensign College, expected completion in 2027.
SS
Services SETA
National Certificate: Generic Management, Generic Management
Completed a National Certificate (NQF Level 5) in Generic Management via Services SETA in Johannesburg in 2022.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
South AfricaAuthorized to work in
Portfolio
github.com/lvince25Salary expectations
30k-55k USD
Social media
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