Linda Mba

I am a dedicated Administrative and Customer Support Specialist with over three years of experience in enhancing client satisfaction and organizational efficiency. My journey began with a Higher National Diploma in Computer Science, which laid the foundation for my technical skills and customer service expertise. I have a proven track record of managing daily email correspondence, scheduling appointments, and maintaining internal work systems.

At Olumaco Technology Limited, I successfully managed and responded to over 150 customer inquiries daily, achieving a remarkable 95% satisfaction rate. My analytical skills allowed me to implement process improvements that led to a 25% reduction in customer complaints. Additionally, my role as an IT Instructor at Afrihub Ng enabled me to share my technical knowledge and provide hands-on training, further enhancing my communication and problem-solving abilities.