Open to opportunities

Linda Leonardo

@lindaleonardo

Message

Data-driven operations and logistics professional turning KPIs into customer-focused improvements.

United States

Message

What I'm looking for

I’m looking for a data-analytics-minded operations role where I can use KPIs, Excel/Tableau/Power BI, and Salesforce to improve logistics and customer outcomes—especially in regulated healthcare environments.

I’m a data-driven operations professional with experience in pharmaceutical logistics, supply chain coordination, customer support, and process improvement within highly regulated healthcare environments. I focus on analyzing operational workflows, tracking KPIs, and improving efficiency and customer satisfaction through cross-functional collaboration.

In my customer support contractor role, I managed logistics, delivery, and scheduling for pharmaceutical products to ensure timely and accurate distribution across global markets. I used Salesforce CRM to maintain operational records and track delivery performance metrics, while ensuring compliance with industry regulations and maintaining strict quality and safety standards. I’m currently pursuing a Data Analytics Certificate (Expected September 2026), building skills in Excel, Tableau, Power BI, data visualization, and business intelligence reporting.

Earlier, I supported manufacturing and operations in regulated settings, performing manufacturing processes using aseptic techniques and operating large-scale bioprocess equipment while troubleshooting deviations. I’ve also coordinated operations and communications across cross-functional teams, collecting and reporting patient and operational data to support process improvements and KPI tracking—skills that shape how I approach data-driven work today.

Experience

Work history, roles, and key accomplishments

Current

Esthetician

Current

Abby's Beauty Room

Jan 2022 - Present (4 years 7 months)

Provided customized facial treatments based on client skin types and concerns, including acne, aging, and hyperpigmentation. Conducted skin analyses, performed professional skincare treatments, maintained a clean/sterile environment, and educated clients on ongoing at-home routines.

Hydro Facials Chemical Peels Sterile And Clean Work Environment Client Education

Customer Support Professional

Novartis

Nov 2023 - Aug 2025 (1 year 9 months)

Provided customer service support for pharmaceutical logistics, delivery, and scheduling to ensure timely, accurate distribution across global markets. Collaborated with supply chain and transportation partners and used Salesforce CRM to track delivery performance and maintain operational records.

Customer Support Pharmaceutical Logistics Cross Functional Collaboration Supply Chain Coordination Salesforce KPI Reporting

Manufacturing Associate

Bristol Myers Squibb

Feb 2022 - Nov 2023 (1 year 9 months)

Performed aseptic manufacturing processes for Cell & Gene Therapy products according to SOPs and GDP practices. Operated large-scale bioprocess equipment and supported troubleshooting while maintaining process integrity and GMP/GDP compliance.

GDP GMP And Operate Equipment CliniMACS Deviation Support Cross Functional Collaboration

Administration/Operations

LIFQHC

Jan 2021 - Jan 2022 (1 year)

Administered operations and communications for multiple cross-functional teams to meet management KPIs and maintain a high satisfaction rate. Collected, analyzed, and reported patient and operational data to support process improvements and KPI tracking initiatives.

Admin and Operations Cross Functional Operations KPI Tracking Process Improvement

LUM Developer

The American Dream Charter School & North Star Academy

Jul 2017 - Jan 2020 (2 years 6 months)

Partnered with teachers to assess and develop lesson plans and individualized curriculum supports for students. Evaluated student performance and behavior and supported growth through engagement strategies and classroom-based improvements.

Lesson Planning Curriculum Development Student Assessment

Senior Outreach Strategist

Mental Health Association of New York City

Aug 2016 - Jun 2017 (10 months)

Developed marketing and community outreach strategies to strengthen parent relations and engagement for the Mental Health Association of NYC. Facilitated social events and parenting classes, including the Circle of Security Parenting Class, and conducted daily outreach to community agencies and parents.

Marketing And Outreach Community Engagement Social Event Facilitation Circle Of Security Parenting Facilitation Community Outreach Stakeholder Engagement

Education

Degrees, certifications, and relevant coursework

Data Analytics Certificate Program

Data Analytics Certificate, Data Analytics

Activities and societies: Relevant coursework includes data analysis and visualization, Excel for data analytics, database management, Tableau/Power BI dashboard development, data cleaning and transformation, business intelligence reporting, and KPI analysis.

Currently pursuing a Data Analytics Certificate with training in Excel, Tableau, Power BI, data visualization, and business intelligence reporting; expected completion is September 2026.