Open to opportunities

Linda Edwards

@lindaedwards

I improve guest experiences and retail operations through customer service, team leadership, and efficient daily execution.

United States

Message

What I'm looking for

I'm looking for a customer-focused hospitality, retail, or operations role where I can improve guest service, support daily operations, lead teams, and help create efficient, positive experiences.

At Caesars Virginia, I greet and check in guests, manage reservations, resolve concerns, and earned an average 5-star post-stay satisfaction rating.

Previously at Big Lots, I supported daily store operations, inventory, cash handling, scheduling, sales analysis, employee onboarding, and customer service while stepping into manager responsibilities when needed.

Over six years as an Area Supervisor at Ross Inc, I led scheduling, inventory, budgets, hiring, coaching, quality control, compliance, and process improvements that increased team productivity.

Experience

Work history, roles, and key accomplishments

Current

Hotel Front Desk Agent

Current

Caesars Virginia

May 2025 - Present (1 year 3 months)

Greeted and checked-in guests professionally, managed reservations, and resolved complaints to ensure satisfaction. Achieved a 5-star average customer satisfaction rating based on post-stay surveys.

Guest Relations Customer Service Cash Handling Hospitality Communication Skills Organizational Skills

Assistant Manager

Big Lots

May 2024 - Feb 2025 (9 months)

Assisted in daily operations, managed inventory, resolved customer complaints, and developed employee schedules. Analyzed sales data to identify trends and implemented strategies for improvement.

Inventory Management Customer Service Sales Analysis Cash Handling POS systems Vendor Management Compliance Financial Reporting

Area Supervisor

Ross Inc

Feb 2018 - May 2024 (6 years 3 months)

Managed daily operations, developed strategies to improve productivity, and conducted performance evaluations. Oversaw hiring, mentored team members, and ensured compliance with regulations.