Open to opportunities

Reanna Wade

@reannawade

Message

Customer-focused assistant manager skilled in cash handling, customer support, and shift leadership.

United States

Message

What I'm looking for

I’m looking for a stable role where I can lead day-to-day operations, support customers, and handle details accurately. I want opportunities to grow, use my customer service and office skills, and contribute through reliable problem-solving.

I’m an assistant manager with strong customer service and support experience, handling everything from cash out processes and customer questions to store audits and daily paperwork. I take ownership of day-to-day operations, including stock, inventory, pricing updates, and placing orders.

Across my roles, I’ve built a reliable reputation for accuracy and calm problem-solving—whether I’m troubleshooting software, entering data into systems, or resolving customer complaints. In my remote customer service work, I answered inbound calls, made outbound calls, and entered data into the system, earning raises and promotions.

I also bring office and administrative strengths from my internship and office experience, including meeting planning, calendar updates, email coordination, Outlook appointments, and Excel use. With a background that includes technical support, phone handling, and case management-style follow-ups, I bring a hands-on, detail-oriented approach to every shift.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Home Service Oil Company

Aug 2023 - Present (2 years 10 months)

Cash out customers, answer questions, and fulfill food orders. Managed building maintenance requests, inventory, store audits, lottery counts, and daily paperwork.

Customer Service Cash Handling Order Processing Inventory Management Lottery Refill And Counting

Crew Member and Cashier

Taco Bell

Mar 2023 - Jun 2023 (3 months)

Opened/closed the store by preparing, cleaning, and handling dishes and trash. Took drive-thru and counter orders, processed payments, and supported lobby operations.

Cash Handling Customer Service Food Preparation Order Taking Stocking

Customer Service and Support Rep

Onesupport

Feb 2021 - Jul 2022 (1 year 5 months)

Answered inbound calls and made outbound calls while entering information into the system. Supported case handling through accurate data entry and customer communication.

Inbound Calls Outbound Calling Customer Support Data Entry Case Management Customer Complaint Resolution Telecommunications

Intern and Office Assistant

OC Public Works

Jul 2020 - Dec 2020 (5 months)

Supported utility investigations projects through scheduling, email coordination, document management, and follow-ups. Used Excel and E-Builder tools while assisting with monthly all-staff meetings and requisition processing.

Excel Outlook Calendar Document Scanning Utility Investigations Support

Cashier and Inventory Specialist

Fantasia Video & More

Dec 2019 - Jan 2020 (1 month)

Greeted customers, processed sales, and maintained daily inventory counts. Handled phone calls, cashier duties, and store cleaning while supporting stocking and customer service.

Cash Handling Sales Support Customer Service Stock Management

Cashier and Sales Associate

Waterway Carwash

Oct 2017 - Sep 2018 (11 months)

Provided customer service and processed payments, gift certificates, and memberships. Tracked product expirations, logged activities, and completed end-of-shift audits.

Customer Service Cash Handling Membership Sales Track Expirations End Of Shift Audits

Customer Service Representative

Guardzilla

Feb 2017 - Sep 2017 (7 months)

Took customer phone calls and troubleshot camera issues. Escalated unresolved cases and provided guidance for customer needs and questions.

Telecommunications Customer Support Phone Support Technical Troubleshooting Customer Escalation Customer Complaint Resolution Camera Support

Waitress

Applebee's

Oct 2016 - Feb 2017 (4 months)

Took customer orders and delivered food and drinks promptly. Completed daily side work and supported smooth dining service.

Order Taking Food Service Customer Service Time Management Daily Cleaning And Chores Team Coordination

Front Desk Receptionist

Fredericks Beauty Etc

Sep 2016 - Feb 2017 (5 months)

Answered customer calls, made confirmation calls, and scheduled appointments. Processed payments, supported daily salon chores, and maintained a clean front-desk and salon environment.

Appointment Scheduling Customer Service Cash Handling Email Confirmation Calls Attention To Detail

Cleaning Specialist

All About Cleaning

Jun 2016 - Aug 2016 (2 months)

Performed detailed cleaning for apartments, houses, hallways, and offices. Supported end-to-end cleaning tasks including preparation and completion of assigned areas.

Deep Cleaning Apartment Cleaning Office Cleaning Housekeeping Time Management Attention To Detail

Insurance Lines Remarketer

Insurance Source Inc

Oct 2015 - Feb 2016 (4 months)

Quoted personal lines auto, home, boat, and umbrella insurance and contacted insurance companies. Edited insurance information as requested and supported document distribution and daily reporting.

Customer Service Meeting Support

Waitress and Resident Dining Support

Friendship Village Nursing Home

Aug 2013 - May 2015 (1 year 9 months)

Served residents three meals daily by taking orders and delivering food and drinks. Supported table cleanup, dish work when needed, and assisted with resident parties while following dietary requirements.

Order Taking Customer Service Table And Dish Cleanup Team Cleaning Assignments Attention To Dietary Needs

Food Service Worker

Grants Farm

Apr 2013 - Aug 2013 (4 months)

Worked the cash register and prepared food and snow cones, rotating roles daily. Completed daily cleanups and supported serving during events and parties.

Food Preparation Cash Handling Daily Preps And Cleanup Customer Service event support Time Management Cross Training