Lilian Sofia Torres Arteaga

I’m a Customer Service and Online Support Specialist with a background in Architecture and over 10 years of international experience across customer care, fashion, hospitality, and event support. I’m known for clear communication, empathy, and staying calm while delivering high-quality service to diverse clients.

In Munich, I currently work at Decathlon as a Sales Advisor for the Water Sports department, advising customers with product recommendations and supporting sales operations and inventory control. Previously at Hunkemöller, I handled both in-store and online customer service, managed commercial operations, and responded to client inquiries.

I also bring front-line hospitality experience, including Front Desk Agent duties at Hampton by Hilton/Leonardo Hotel (check-in/out and reservations using Opera & Protel), plus event-facing roles as a hostess and multilingual guide (Spanish, English, German, Italian) for Intersolar and Temeridad Events. I’ve learned to coordinate details, welcome guests, and keep daily reporting organized—whether in retail, boutique settings, or events.