Open to opportunities

Ana Maria Arbelaez Duque

@anamariaarbelaezduqu

Message

Multilingual customer service professional skilled in client support.

Germany

Message

What I'm looking for

I seek a client-facing or implementation role in an international, collaborative environment where I can leverage multilingual communication, Excel and onboarding experience to improve customer experience and support scalable implementations.

I am a dedicated multilingual customer service professional with hands-on experience in client onboarding, guest relations, and event hospitality within fast paced international settings. I have a proven record of using advanced Microsoft Excel and proprietary platforms to process data, create records, and support clients through critical implementation phases.

I deliver friendly, accurate service at point-of-sale and event touchpoints, leveraging Spanish (native), English (fluent), and working German to improve guest experiences and resolve inquiries. I am reliable, adaptable, and results-focused, with notable achievements in onboarding multiple clients and serving diverse international clientele.

Experience

Work history, roles, and key accomplishments

Implementation Analyst

Teamcore

Jun 2024 - Sep 2024 (3 months)

Supported client onboarding to the company platform, processing queries and creating user, product, and POS records using advanced Excel within proprietary software; successfully onboarded multiple clients during critical implementation phases.

Client Onboarding Data Entry Microsoft Excel Customer Support

Cashier

Cirque du Soleil

Jun 2023 - Aug 2023 (2 months)

Managed POS transactions for merchandise and refreshments during live events, handling cash and card payments accurately and delivering multilingual, friendly service to international guests.

Cash Handling Customer Service Multilingual Communication Sales

Hostess

Messe Frankfurt

Jan 2022 - Jan 2022 (0 months)

Welcomed international visitors and exhibitors at a textile convention, assisted with registration and inquiries, and provided multilingual event information to enhance attendee experience.

Guest Relations Multilingual Communication Customer Support