Lilian Ndungo
@lilianndungo
Customer Service Representative at CCI Global, helping customers resolve concerns through clear communication and empathetic support.
KenyaWhat I'm looking for
At CCI Global, I provided customer service and support, working to understand and address customers’ concerns. I used active listening and clear communication to build positive customer relationships and applied problem-solving and conflict resolution when handling issues.
As an online, part-time Academic Writer, I completed reports and contributed to projects while managing assignments independently. I also participated in laboratory activities and analytical procedures as an Analyst Intern at ANALABS Limited, gaining exposure to food, water, cosmetics, and pharmaceutical analysis.
Experience
Work history, roles, and key accomplishments
Academic Writer
Online
Jan 2023 - Dec 2024 (1 year 11 months)
Completed reports and contributed to multiple projects in an online working environment. Developed strong written communication, typing, research, and concentration skills while managing assignments independently.
Customer Service Representative
CCI Global
Provided customer service and support, communicated effectively with customers, and applied problem-solving and conflict-resolution skills. Built positive customer relationships through active listening, empathy, and clear communication.
Analyst Intern
ANALABS Limited
Participated in laboratory activities and analytical procedures, gaining practical exposure to food, water, cosmetics, and pharmaceutical analysis. Followed established procedures and maintained attention to accuracy and detail.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology
Bachelor of Science, Industrial Chemistry
2021 - 2025
Bachelor of Science in Industrial Chemistry from Jomo Kenyatta University of Agriculture and Technology, completed in May 2025.
Othaya Girls High School
High School Certificate, General Studies
2017 - 2020
High School Certificate from Othaya Girls High School, completed in December 2020.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
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