Open to opportunities

Lilian Kuria

@liliankuria

I’m an Office Manager and Senior Tours Consultant delivering smooth travel coordination and efficient administrative operations.

Kenya

Message

What I'm looking for

I’m seeking an Office Manager role where I can streamline bookings, manage daily operations, and deliver exceptional client support. I value training and clear processes, and I’m immediately available, flexible for weekends/holidays, and willing to relocate.

I bring over 20 years of combined experience in office management and travel coordination, with a strong focus on secretarial duties, customer service, and booking systems. I’m dedicated to providing efficient administrative support and delivering exceptional tour experiences for international travelers.

In my current role, I oversee daily office operations, manage tour bookings and itineraries, and handle client communications, from coordinating with suppliers to supervising and training junior staff. I’ve delivered measurable results—improving repeat business by 25%, reducing average response time by 40%, training 10+ new staff members, achieving 100% accuracy in financial reconciliations for three consecutive years, and coordinating travel for over 500 clients with no major complaints.

Experience

Work history, roles, and key accomplishments

Current

Office Manager & Tours Consultant

Current

Over the Top Safaris

Jan 2025 - Present (1 year 5 months)

Oversaw daily office operations and managed tour bookings, itineraries, and client communications for international travelers. Coordinated with tour operators and suppliers, supervised junior staff, and handled invoicing, payments, and financial records.

Office Management itinerary planning Client Communication Reservation Management Supplier Coordination MS Office Suite Invoicing File Management Data Entry

Office Administrator / Tours Consultant

Flightstop Limited

Jan 2015 - Jan 2025 (10 years)

Managed office administration including filing, correspondence, and record keeping, while supporting corporate and leisure clients with tour and travel bookings. Coordinated with airlines, hotels, and ground operators and prepared travel documents, invoices, and reports.

Office Administration Visa Processing Travel Documentation Supplier Coordination MS Office Suite Problem Solving Attention To Detail Reporting

Administrative Assistant

Augusta Golf Shop

Jan 2006 - Jan 2013 (7 years)

Handled daily administrative tasks including answering phones, scheduling appointments, and performing data entry for customer service and sales support. Prepared monthly sales reports, reconciled cash registers, supported events, and coordinated inventory with suppliers.

Administrative Support Customer Service Appointment Scheduling Data Entry Sales Reporting Cash Reconciliation event support Supplier Coordination

Administrative Clerk

Kudan Sign Construction

Jan 2002 - Jan 2004 (2 years)

Provided general office administration including filing, typing, document management, and correspondence tracking. Supported project teams with reports and meeting materials, maintained office supplies, and completed data entry for project records.

Clerical Support Document Management Data Entry File Management Meeting Preparation Reporting Scheduling Support