Lilian Chidiebere
@lilianchidiebere
Product Specialist and Customer Support expert who improves resolution times through process and product insight.
NigeriaWhat I'm looking for
I’m a results-driven Product Specialist and Customer Support expert with over 5 years of experience in high-growth environments. I bridge technical gaps between products and users, optimize inbound/outbound communication, and solve complex problems that protect customer satisfaction and operational efficiency.
At THE TONIC TECHNOLOGY, I was nominated for customer support of the year (2025) and trained high-performing support team members through guidance and coaching. By collaborating cross-functionally to implement process improvements, I helped increase resolution times by 25%, while also conducting product comparisons and guiding users on application features.
Experience
Work history, roles, and key accomplishments
Product Specialist
The Tonic Technology
Jun 2024 - Present (2 years)
Nominated for customer support of the year (2025) for outstanding customer satisfaction and operational efficiency. Trained a high-performing support team, improved inbound/outbound email handling, and collaborated on process improvements that increased resolution times by 25%.
Emergency Call Center Agent
Nigeria Communications Commission (NNC)
May 2020 - May 2022 (2 years)
Received and managed emergency calls by assessing incidents, gathering critical information, and coordinating with response agencies to ensure timely assistance. Maintained accurate records and followed established emergency response procedures while supporting callers.
Bank Teller
Refuge Mortgage Bank
Apr 2018 - Jul 2019 (1 year 3 months)
Processed customer deposits, withdrawals, transfers, and account inquiries with a strong focus on accuracy and compliance. Delivered customer service while maintaining cash balance and assisting customers with banking products and services.
Education
Degrees, certifications, and relevant coursework
Enugu State University of Science and Technology
Economics
2014 - 2018
Grade: Second Class Upper
Studied Economics at Enugu State University of Science and Technology from 2014 to 2018, earning a Second Class Upper (2018).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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