Liliana Bravo

Provide English-Spanish translation, proofreading, and editing services for legal, real estate, business, and marketing content.

Led the Customer Service Department, supervising and mentoring a team of representatives. Developed operational procedures and service standards, managed complex escalations, and collaborated with cross-functional teams.

Supported sales and operational management of a portfolio of approximately 50 properties. Coordinated sales administration, transaction follow-up, client communications, and lease-related activities.

Supported the Safety & Administrative Department in maintaining access and compliance requirements for terminals, stations, and refineries across Canada. Monitored compliance with SOPs and safety protocols.

Provided bilingual administrative and executive support to the CEO and associates. Managed calendars, travel arrangements, and translated legal and business documents.

Managed administrative support for international employees and contractors working in Mexico City. Coordinated contract extensions, renewals, payroll, invoicing, and work visa procedures.

Provided bilingual administrative support to the LATAM Sales Director and Mexico City sales team. Coordinated events, presentations, and sales documentation.

Supervised the Reservations & Concierge Services Department supporting timeshare resort operations. Managed customer service, reservations, and quality assurance.

Completed an Interpreter-Translator program from 1999 to 2002.

Completed a Trilingual Administrative Assistant program from 1997 to 1999.