I’m looking for a remote-ready operations role where I can participate in the onboarding team, build SOPs, improve workflows, and partner cross-functionally to raise customer experience and KPI performance in a bilingual EN/ES environment.
Open to opportunities
Giovanna Michel Manriquez Bianchi
@giovannamichelmanriq
Operations & onboarding specialist with 10+ years leading remote teams, building SOPs, and improving workflow efficiency.
MexicoWhat I'm looking for
I’m an Operations & Onboarding Specialist with 10+ years of experience across customer operations, property management, and remote team coordination. I design onboarding programs, build SOPs, and optimize workflows to improve team efficiency while delivering strong customer experience and measurable KPI performance.
Most recently, I was promoted to Senior Tenant Coordinator, where I led onboarding responsibilities alongside core operations—training 10+ new hires using SOPs and Loom tutorials and supporting a remote team of 4 coordinators. I coordinate 100+ monthly service and maintenance requests, manage tenant communications and ledger updates through tools like AppFolio and Property Meld, and continuously close process gaps to reduce response time.
Experience
Work history, roles, and key accomplishments
BR
Senior Tenant Coordinator
Block & Associates Realty
Jul 2024 - May 2026 (1 year 10 months)
Promoted into a leadership role, designing onboarding programs and training 10+ new hires using SOPs and Loom video tutorials. Led a 4-person remote team, coordinated 100+ monthly service/maintenance requests, and improved workflows to increase efficiency and reduce response time.
EL
Resident Services Specialist
Evernest LLC
Nov 2023 - Jul 2024 (8 months)
Served as the primary resident point of contact for a remote market, handling inquiries, complaints, and maintenance requests. Tracked daily, monthly, and quarterly KPIs and ensured compliance with internal policies and service standards in a high-volume environment.
SP
Customer Support & Booking Specialist
Serviz - ProConnect
Nov 2021 - Oct 2023 (1 year 11 months)
Managed high-volume inbound support via phone, email, and chat for bookings, technical assistance, and policy questions. Proactively reached out to improve customer satisfaction and educate users on platform features.
LS
Spanish-English Interpreter
LanguageLine Solutions
Feb 2021 - Nov 2021 (9 months)
Provided real-time English/Spanish interpretation in remote settings across healthcare, government, and enterprise contexts. Delivered accurate spoken communication to support time-sensitive professional interactions.
Education
Degrees, certifications, and relevant coursework
Autonomous University of Guadalajara
Bachelor of Tourism Business Management, Tourism Business Management
2010 - 2013
Completed a B. in Tourism Business Management at the Autonomous University of Guadalajara in Zapopan from 2010 to 2013.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
MexicoAuthorized to work in
Job categories
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