At TTEC India, I resolved 60–70+ email cases daily for international clients, averaging 300 seconds handling time.
I investigated refund, payment, transaction, and account issues, and handled complaints and escalations with clear, professional written communication.
I earned a 90% quality score through accurate, policy-aligned resolutions and thorough case documentation. I also received the Platinum Award for top performance four months in a row.
I coordinated with internal teams on unresolved cases and exceeded 100% of performance targets for four consecutive months.
