At TTEC India Customer Solutions Pvt. Ltd., I supported eBay.com buyers and sellers through voice and chat. I reviewed account, selling-performance, risk, fraud, and policy-related cases, making decisions in line with eBay procedures.
I guided sellers on trading practices and recommended changes to improve the buyer experience and align with platform policies. I also shared recurring customer pain points and improvement suggestions with peers and team leaders.
At Hinduja Global Solutions, I handled Amazon.in customer enquiries about orders, delivery delays, cancellations, returns, refunds, and warranties. I provided order and shipment information, maintained shipment records, and followed up on issues.
