David Hernandez
@davidhernandez1
Highly motivated Computer Engineer seeking growth opportunities in technology.
PhilippinesWhat I'm looking for
Computer Engineering graduate and Service Desk Analyst with hands-on experience in
enterprise IT support, incident management, and system monitoring within global
environments. Skilled in troubleshooting Windows desktop environments, managing user
accounts and access, and resolving technical incidents from intake to closure. Experienced
with Active Directory, Group Policy, SCCM, VMware, and Office 365, with strong customer
service, documentation, and communication skills. CompTIA ITF+ certified and capable of
delivering high-quality remote and onsite IT support.
Experience
Work history, roles, and key accomplishments
IT Service Desk Analyst
Asia People Works
Sep 2025 - Mar 2026 (6 months)
Act as the primary support contact for global users by managing and resolving IT incidents and service requests end-to-end, ensuring system reliability, user access control, accurate documentation, and clear communication while minimizing downtime.
Junior Desktop Support Engineer
Systemantech - Sutherland GTI
Jan 2024 - Dec 2025 (1 year 11 months)
Supported end users through a ticketing system (iSmart) and provided remote assistance using BeyondTrust and LAPS UI. Troubleshot network, hardware, and software issues, including VMware and Office 365, while also configuring VLANs, re-imaging machines, and managing BitLocker encryption via server. Utilized Active Directory for user management and MainApp/SentinelOne for asset management.
Technical Support
Santa Rosa City Hall – C.I.T.O Department
Jan 2024 - Dec 2024 (11 months)
Diagnosed and resolved hardware, software, or system malfunctions through comprehensive troubleshooting. Performed installations, configurations, and maintenance tasks for various IT systems. Installed local area networks (LANs) and configured TCP/IP printers and IP telephones.
Student Trainee for Work Immersion
CREOTEC Philippines Inc.
Jan 2020 - Dec 2020 (11 months)
Applied engineering principles to design, team dynamics, and project management during the work immersion program. Developed strong problem-solving skills and enhanced cognitive flexibility through practical application. Gained hands-on experience in an engineering environment.
Education
Degrees, certifications, and relevant coursework
MAPUA MALAYAN COLLEGES LAGUNA
Bachelor of Science, Computer Engineering
Activities and societies: Dean’s Lister AY 2020 – 2021 and AY 2022 – 2023
Completed a Bachelor of Science in Computer Engineering. Recognized as a Dean's Lister for the academic years 2020-2021 and 2022-2023.
UNIVERSITY OF PERPETUAL HELP SYSTEM LAGUNA
Information Communication Technology, Information Communication Technology
Activities and societies: Grade 11 Leadership Awardee, Grade 12 Honor Student
Studied Information Communication Technology. Awarded the Grade 11 Leadership Awardee and recognized as a Grade 12 Honor Student.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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