Open to opportunities

Lidiya Teweldemedhin

@lidiyateweldemedhin

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Results-driven customer service professional with extensive experience.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a dynamic environment, where I can contribute to team success and foster positive customer relationships.

I am a results-driven and customer-focused professional with a strong commitment to delivering exceptional service. Currently, I work as a Customer Service Representative at Bill Gosling Outsourcing for CAA, where I manage membership renewals and ensure customer satisfaction through effective communication and problem resolution. My experience has equipped me with the skills to handle high volumes of inquiries while maintaining accurate records of customer interactions.

Previously, I worked as a Barista at Starbucks, where I honed my ability to provide outstanding customer service in a fast-paced environment. My role involved preparing beverages and food items while ensuring a clean and organized workspace. Additionally, I have experience in office cleaning, where I collaborated with team members to maintain a tidy environment. My volunteer work as an Ambassador and Social Media Team Member for OneDaySeyoum has further developed my organizational and communication skills, allowing me to manage events and engage with the community effectively.

Experience

Work history, roles, and key accomplishments

Current

Ambassador and Social Media Team Member

Current

OneDaySeyoum

Jun 2018 - Present (7 years 1 month)

Organized events and managed logistics, ensuring successful execution. Updated social media platforms with engaging content and promoted campaign awareness.

Event Management Social Media Management Content Creation Public Relations Campaigns

Current

Customer Service Representative

Current

Bill Gosling Outsourcing for CAA

Jan 2023 - Present (2 years 6 months)

Managed membership renewals, ensuring timely and accurate processing of renewals. Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

Customer Service Customer Satisfaction Data Entry

Barista

Starbucks

Jan 2022 - Nov 2022 (10 months)

Prepared and served a variety of beverages and food items to customers with efficiency and attention to detail. Provided exceptional customer service by greeting customers, taking orders, and addressing inquiries.

Food Preparation Customer Service Order Taking Inventory Management Team Collaboration

Office Cleaning Team Member

Waterloo Wellington LHIN

Jan 2017 - Dec 2021 (4 years 11 months)

Maintained cleanliness and tidiness of office areas, including aisles and kitchens. Performed routine cleaning tasks, such as dusting, mopping, and sanitizing surfaces.

Team Collaboration Attention To Detail Workplace Safety

Campaign Assistant

Andom Ghebreghiorgis Campaign

Jan 2019 - Dec 2019 (11 months)

Assisted Andom Ghebreghiorgis, SPEDucator running for Congress in NY’s 16th District, with tasks such as donor prospecting using online databases.

Database Management Political Campaign Support Research Data Analysis

English Tutor

Multicultural Centre

Jan 2017 - Dec 2020 (3 years 11 months)

Assisted newcomers in settling into Canada by providing English language tutoring. Conducted weekly sessions to teach English language skills and promote cultural integration.

Lesson planning Communication

Education

Degrees, certifications, and relevant coursework

St Louis Adult School

Personal Support Worker, Personal Support Worker

Completed the Personal Support Worker program at St Louis Adult School. This program equipped me with essential skills and knowledge to provide compassionate care and support to individuals in various healthcare settings.