EYElim Yebio
@elimyebio
Motivated professional with extensive experience in customer service.
CanadaWhat I'm looking for
I am a motivated and detail-oriented professional with extensive experience in customer service, coordination, and volunteer roles. My background has equipped me with exceptional communication skills, adaptability, and leadership qualities, allowing me to solve problems effectively under pressure. I am fluent in English, Tigrinya, and Amharic, which enhances my ability to connect with diverse individuals.
Currently, I work as a Customer Service Representative at Trail Appliances, where I assist customers with product inquiries and support, manage invoices, and handle transactions with precision. My previous roles, including Party Coordinator at Amazone Playzone and Server at various restaurants, have honed my ability to manage events and deliver excellent service in fast-paced environments. I am committed to continuous learning and personal growth, with a strong interest in the healthcare and diagnostic imaging field.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Trail Appliances
Nov 2024 - Present (7 months)
Assisted customers via phone and email with product inquiries and support. Generated invoices and processed transactions with precision, handling high-volume cash and electronic payments. De-escalated complaints and resolved issues calmly and effectively.
Party Coordinator / Front & Floor Staff
Amazone Playzone
Sep 2021 - Oct 2024 (3 years 1 month)
Managed event coordination and ensured smooth party execution. Led floor operations and offered friendly, responsive service to guests.
Server / Waitress
Joey's Seafood Restaurant
Jul 2022 - Jan 2023 (6 months)
Delivered prompt, courteous service in a fast-paced restaurant environment. Handled customer concerns to enhance overall dining experience.
Server / Waitress
Mesob Habesha Fusion
Jun 2021 - Sep 2021 (3 months)
Informed guests about menu items and specials, ensuring a comprehensive understanding of offerings. Provided quality service to enhance the customer dining experience.
Computer Tutor
Queen Elizabeth High School
Dec 2019 - Jun 2021 (1 year 6 months)
Taught basic computer skills to adult newcomers to Canada, facilitating their integration and digital literacy. Provided one-on-one and group instruction on essential software and internet usage.
Volunteer
Bethel Edmonton Evangelical Church
Jul 2018 - Jun 2023 (4 years 11 months)
Supported weekly maintenance and post-service duties, ensuring the facility was clean and organized. Assisted with various tasks to facilitate smooth church operations.
Education
Degrees, certifications, and relevant coursework
Grant MacEwan University
Undergraduate Program, Diagnostic Medical Sonography
Currently pursuing an undergraduate program at Grant MacEwan University. The curriculum is specifically aligned with future goals in Diagnostic Medical Sonography (DMS), building foundational knowledge in the field.
Queen Elizabeth High School
High School Diploma, General Studies
Completed high school education and earned a High School Diploma in June 2021. Developed a strong academic foundation across a range of subjects.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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