Open to opportunities

Lidija Dodic

@lidijadodic

Customer-focused service professional experienced in sales, administration, and remote work, delivering exceptional client experiences.

North Macedonia

Message

What I'm looking for

I’m seeking remote customer-facing or administrative roles where I can apply strong communication, sales and organizational skills in a flexible, growth-oriented team.

I am a highly motivated and adaptable professional with extensive experience in customer service, sales, and administrative roles, holding a Bachelor's in Economics – “Pero Nakov” University and Business Logistics & Tourism “Goce Delcev” University.

I deliver exceptional customer experiences across retail, hospitality and office settings, consistently meeting sales targets, improving repeat visits, and supporting smooth administrative operations through scheduling, documentation, and inventory organization. I am proficient in Microsoft Office Suite (Word, Excel, etc.), multilingual (English, Serbian, Macedonian) and eager to leverage my problem-solving, communication and remote-work adaptability in a dynamic work-from-home role.

Experience

Work history, roles, and key accomplishments

Sales Assistant

I See Malta

Helped customers with travel arrangements and promoted services, contributing to revenue growth and seamless customer experiences.

Customer Service Sales Communication Upselling

Customer Service Sales Assistant

Duga

Delivered personalized shopping experiences and promoted new product lines, increasing customer satisfaction through tailored recommendations.

Customer Service Retail Sales Merchandising Upselling Visual Merchandising POS Product Knowledge Communication

Sales Assistant

3J's Tourist Information Center

Assisted tourists with bookings and provided detailed local information, successfully resolving customer issues and ensuring satisfaction.

Customer Service Booking Problem Solving Communication Sales

Sales Assistant

Vero

Assisted customers in locating products and managed inventory organization, ensuring smooth store operations during peak hours.

Customer Service Inventory Management stock replenishment POS Teamwork

Room Service Attendant

Commercial Cleaners Ltd.

Provided outstanding room service and adhered to hospitality standards, maintaining cleanliness and high guest satisfaction.

Housekeeping Customer Service Time Management Attention To Detail Hospitality Procedures

Secretary

Jakimovski Shped

Managed administrative tasks including correspondence and scheduling, supporting office operations with high attention to detail and improving workflow efficiency.

Administrative Support Scheduling Document Management Communication Microsoft Office Attention To Detail

Sales Assistant

L'oasi del Gelato

Welcomed and assisted customers with product selections and maintained shop cleanliness, contributing to increased repeat visits.

Customer Service POS Upselling Customer Relations

Sales Assistant

All About Sneakers

Assisted customers in footwear selection and exceeded monthly sales goals through effective upselling techniques.

Retail Sales Upselling Customer Service POS Visual Merchandising Client Relations

Sales Assistant

Super U

Guided customers in selecting sporting equipment and maintained an organized, visually appealing store layout to support sales.

Customer Service Product Knowledge Visual Merchandising Inventory Retail Sales POS Teamwork

Secretary

Neomix DOEL

Organized documentation and coordinated meetings, maintaining effective team communication and assisting daily administrative operations to ensure timely task completion.

Document Management Meeting Coordination Communication Office Administration Microsoft Office Team Collaboration