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@besirsherifi
Motivated professional with strong experience in customer service and coordination.
I am a motivated and detail-oriented individual with extensive experience in customer service and digital communication. Over the past several years, I have honed my skills in managing front desk operations and client interactions, ensuring exceptional service in high-pressure environments. My role as a Front Desk Associate at a busy hotel allowed me to develop strong multitasking abilities and a solutions-focused approach to resolving guest concerns.
In my recent freelance position as a Remote Coordination & Social Media Manager, I successfully managed multiple Instagram accounts for U.S.-based clients. This role required me to work independently during late hours, demonstrating my time-zone flexibility and commitment to delivering prompt support. I am currently pursuing a Bachelor of Architecture, which has further enhanced my project coordination and teamwork skills, preparing me for future challenges in logistics and customer relations.
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Work history, roles, and key accomplishments
Freelance
Jan 2022 - Jan 2024 (2 years)
Managed scheduling, communication, and outreach across multiple Instagram accounts with U.S.-based clients. Delivered prompt support via DMs and emails, working independently during late hours to align with U.S. time zones.
Hotel/Reception
Jan 2016 - Dec 2022 (6 years 11 months)
Provided exceptional in-person and phone customer service in a busy hospitality environment. Managed guest check-ins and check-outs, handled reservations, and processed payments.
Degrees, certifications, and relevant coursework
Bachelor of Architecture, Architecture
Activities and societies: Strong project coordination and teamwork experience; Presented work online and collaborated using digital platforms; Built multitasking skills and met strict deadlines
Currently pursuing a Bachelor of Architecture, gaining strong project coordination and teamwork experience. Presented work online and collaborated using digital platforms, building multitasking skills and meeting strict deadlines.
Software and tools used professionally
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