I am looking for a full-time, remote position where I can leverage my strong background in customer experience, consultative sales, and account retention. I thrive in fast-paced, structured environments that value data-driven efficiency—such as e-commerce, logistics, and telecommunications—and look for teams that encourage continuous professional growth.
Looking for a job
Librado Austria
@lib_austria
Customer Experience professional improving revenue recovery through dispute resolution and high-volume support.
PhilippinesWhat I'm looking for
I’m a Dedicated Customer Experience professional with 4+ years of experience in e-commerce and logistics support. I’m known for resolving complex seller disputes, managing high-volume chat/email queues, and driving revenue recovery through effective account negotiation.
At iQor Clark (TMobile), I handled high-volume inbound calls for complex account, billing, and service issues while identifying upsell opportunities for T-Mobile products, plans, and add-ons. I helped customers considering cancellation by matching them with tailored mobile or internet solutions, and guided them through device setup and network connectivity troubleshooting to improve first-call resolution rates. I consistently met or exceeded KPIs including Net Promoter Score (NPS), Average Handle Time (AHT), and sales conversion targets.
At VXI Clark (Doordash), I worked in a fast-paced live-order environment, resolving logistics and fulfillment roadblocks while coordinating between Dashers, merchants, and customers to minimize delivery delays. At Concentrix Clark (Amazon), I provided specialized non-voice support for small-scale Amazon sellers, navigating knowledge bases for policy-driven guidance on account health, inventory, seller fees, shipping disputes, and listing optimizations—while documenting case history in CRM tools for escalations. Earlier, as an Outbound Sales Representative (Cold Calling) at iGen Dagupan, I executed high-volume cold calling campaigns, overcame objections, and met quotas for talk time, outbound dials, and lead conversions.
Experience
Work history, roles, and key accomplishments
IC
Customer Sales Representative
iQor Clark
Sep 2025 - May 2026 (8 months)
Handled high-volume inbound calls, resolving account, billing, and service issues while identifying upsell opportunities for T-Mobile products and plans. Improved first-call resolution by guiding device setup, network troubleshooting, and digital tool navigation while meeting program KPIs (NPS, AHT, and sales conversion).
VC
Customer Experience Advisor
VXI Clark
Feb 2025 - Aug 2025 (6 months)
Managed inbound troubleshooting and coordinated outbound communication between Dashers, merchants, and customers to resolve live-order logistics and fulfillment issues. Delivered step-by-step app support for GPS, payment processing, and account access while maintaining low AHT and high First Contact Resolution (FCR) during peak hours.
CC
Customer Service Representative
Concentrix Clark
Jan 2024 - Jan 2025 (1 year)
Provided specialized non-voice support for Amazon sellers, resolving complex inquiries on account health, inventory, and policy compliance. Managed multiple real-time chats and a high-volume email queue using internal knowledge bases, advanced CRM documentation, and accurate policy-driven guidance for seller fees, shipping disputes, and listing optimizations.
ID
Outbound Sales Rep (Cold Call)
iGen Dagupan
Jan 2023 - Jan 2024 (1 year)
Executed high-volume cold calling campaigns to secure qualified appointments for student loan refinancing and specialized financial services. Qualified leads, handled objections and rejection professionally, and documented call outcomes and customer financial information in CRM to support lead nurturing and follow-up while meeting daily/weekly outbound quotas.
Education
Degrees, certifications, and relevant coursework
UP
University of Pangasinan
2019 - 2022
Studied at the University of Pangasinan from 2019 to 2022.
SS
Salapingao National High School
Senior High School Diploma, Senior High School Education
2017 - 2019
Completed senior high school at Salapingao National High School from 2017 to 2019.
SS
Salapingao National High School
High School Diploma, Secondary Education
2013 - 2017
Completed secondary education at Salapingao National High School from 2013 to 2017.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PhilippinesAuthorized to work in
Salary expectations
35k-45k USD
Social media
Skills
Customer ExperienceE commerce SupportLogistics SupportRevenue RecoveryAccount NegotiationInbound CallsBilling DisputesUpsellingCancellation RetentionMobile Device SetupNetwork TroubleshootingTroubleshootingPayment ProcessingAccount AccessNon Voice SupportHigh Volume Email SupportKnowledge BasePolicy ComplianceSeller Fees GuidanceProduct Listings OptimizationCRM ToolsCase DocumentationEscalation HandlingCold CallingObjection HandlingQuota ManagementMultitaskingTime ManagementCommunication SkillsCustomer Service SkillsQuick LearnerProactive Adaptability.NETGmailObjectiveScore
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