Lia Zavala

I am a bilingual marketing operations and business administration professional with 5+ years of remote operations experience, focused on workflow coordination, process documentation, and cross-functional execution. I bring hands-on experience in AI content quality assurance, CRM tools, and email marketing operations.

Currently completing an MBA and a Master's in AI for Business, I combine academic rigor with practical delivery, maintaining a 100% on-time delivery rate across multi-year freelance projects. I have managed confidential legal assignments end-to-end and optimized productivity using Microsoft 365, Google Workspace, and Notion.

In AI content work, I review and annotate Spanish outputs for accuracy, fluency, and cultural alignment, provide structured feedback to R&D teams, and contribute to documentation and guidelines to improve model outputs. I have published research on marketing topics and bring experience across U.S. and Latin American business contexts.

I seek remote roles in marketing operations or business administration where structured thinking, tool proficiency, and dependable execution translate into measurable outcomes and continuous process improvement.