Jocelyn Fisher

I am a compassionate and organized professional with over five years of experience supporting individuals and families through case management and client services. My journey has been driven by a commitment to helping others, and I have honed my skills in problem-solving, communication, and relationship-building. I thrive in team-driven environments where I can contribute effectively to the well-being of those I serve.

In my current role as a Family Services Specialist at Addus HealthCare, I support families involved with the Department of Children and Family Services (DCFS). I guide families through court-ordered services, ensuring compliance and promoting positive family interactions. My collaboration with DCFS caseworkers and other professionals has been instrumental in supporting safe family reunifications and connecting clients to essential community resources.

Previously, I worked as a Customer Account Representative at State Farm, where I assisted customers with policy changes and billing inquiries, ensuring they received the best coverage. My experience as a 911 Dispatcher further strengthened my ability to remain calm under pressure while providing critical support during emergencies. I am dedicated to continuous learning and professional development, as evidenced by my academic achievements and certifications.