Open to opportunities

Temilore Olajide

@temiloreolajide

Message

Customer success professional delivering responsive support and clear product guidance.

United States

Message

What I'm looking for

I’m looking for a role where I can own client outcomes end-to-end, communicate clearly, and use tools like Salesforce to deliver reliable support. I want a team that values organization, responsiveness, and continuous learning.

I serve as a primary point of contact for a diverse, fully remote client portfolio, delivering responsive, solution-focused support while clearly communicating complex product details in both written and verbal channels. I use Salesforce CRM and benefits administration platforms to track interactions, manage accounts, and maintain accurate recordkeeping.

Earlier roles strengthened my ability to organize multiple priorities and show up with reliability—whether providing backup caregiving across 30+ households, designing student-centered learning plans as a Pre-Kindergarten Teacher, or driving positive guest experiences in fast-paced retail. I bring a collaborative, detail-oriented mindset shaped by research and policy work through Model United Nations.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Representative

Current

Affinity

Jun 2024 - Present (2 years)

Served as the primary point of contact for a diverse remote client portfolio, delivering responsive, solution-focused support to improve comprehension and satisfaction. Tracked interactions and managed accounts using Salesforce CRM and benefits administration platforms while maintaining accurate recordkeeping.

Customer Success client support Salesforce CRM Benefits Administration Account Management Documentation Remote Support

Current

Backup Caregiver

Current

Synergy

Dec 2023 - Present (2 years 6 months)

Provided reliable backup caregiving across 30+ client households throughout New Jersey, delivering individualized care for children and elderly clients. Built strong trust with returning clients and additional opportunities, demonstrating flexibility, cultural sensitivity, and professionalism.

Childcare Elder Care Backup Caregiving Cultural Sensitivity Reliability

Pre-Kindergarten Teacher

Lawrence Day School

Jan 2023 - Sep 2023 (8 months)

Designed individualized learning plans using assessment records and academic performance data. Led parent-teacher conferences and progress reporting, collaborating with faculty to develop student-centered educational strategies.

Early Childhood Education Lesson planning Student Assessment Progress Reports

Service Advocate

Target

Jun 2021 - Dec 2022 (1 year 6 months)

Delivered exceptional customer service and contributed to increased store sales and positive guest survey outcomes. Coordinated across stocking, checkout, food service, and mobile order areas in fast-paced, high-traffic retail settings.

Customer Service Retail Sales Support Checkout Support Cross Functional Collaboration Mobile Order Support

Education

Degrees, certifications, and relevant coursework

University of Massachusetts Dartmouth

Bachelor of Arts, Political Science

Bachelor of Arts in Political Science with a concentration in International Politics & Pre-Law, with coursework including Quantitative Reasoning, Comparative Politics, Statistical Methods, and International Relations. Expected to complete in May 2027.