Letizia Bottoli

Managed payment and checkout infrastructure across global markets, specializing in Stripe-integrated POS, subscription and web flows. Investigated failed API calls and transaction errors, working with developers to identify root causes across environments, pilot markets and release cycles.

Investigated system behavior and error states in EV charging units across EMEA using Linux-based diagnostics. Documented and refined site-specific load balancing logic with development teams, based on infrastructure and grid capacity.

Provided technical support and onboarding to enterprise clients on a SaaS orchestration platform automating multi-vendor marketplace operations, primarily in luxury eCommerce. Handled complex cases involving integration flows, multi-vendor catalogs and order routing logic.

Led enterprise onboarding and technical deployment for global clients across identity verification and compliance platforms. Investigated integration-level issues and aligned internal teams for efficient escalation and fix cycles.

Supported enterprise onboarding and post-deployment QA for strategic global accounts on a high-volume data platform. Managed beta testing cycles, regression tracking and live release validation.

Managed a portfolio of 50+ strategic enterprise integrations as primary technical contact for operational continuity and service quality. Owned service-critical technical escalations, including direct coordination with the command center during emergency rollbacks and live incident bridges.

Joined the localization QA team for a major Nintendo RPG title, ensuring linguistic accuracy and cultural alignment across in-game text and UI. Reviewed localized builds for functionality and regional consistency, flagging critical issues affecting player experience and launch readiness.

Managed advanced catalog and product feed issues across XML, Excel and API integrations for EMEA sellers. Mentored support associates through structured training on feed logic, diagnostics and resolution workflows.

Provided technical support as part of the first AWS developer support team, assisting customers with cloud resource configuration, optimization and best practices. Advised international developers on onboarding and architectural setup across EC2, S3 and other early AWS services.

Managed operational and technical queries for third-party merchants on Amazon.co.uk and Amazon.it, covering listings, XML feeds, API authentication and logistics. Contributed to the launch of Amazon.it through product content QA, in-language support and policy localization.

Performed functional and regression testing on high-profile console and PC titles during late-stage development. Logged gameplay, UI and performance issues using internal bug tracking tools to support development and localization teams.

Pursuing ISO 9001 certification, currently in progress.

Completed high school education.

Earned the CompTIA A+ certification, validating foundational IT skills.