Open to opportunities

Lidia Buzatu

@lidiabuzatu

Message

I solve API integration issues and scale product operations.

Netherlands

Message

What I'm looking for

I'm looking to solve complex technical support and product operations challenges, improve integrations and customer experiences, and partner across Product, Engineering, Finance, and Support to deliver scalable operational improvements.

At Mollie, I provide advanced technical support for custom integrations and plugins, using API testing and debugging to resolve complex merchant issues. I reduced on-hold ticket volume by 50% through clearer documentation, knowledge sharing, and stronger Product feedback loops.

Previously at Kaufland E-Commerce, I led product operations for growth initiatives, coordinated release readiness across Product, Engineering, QA, and Support, and managed multi-platform app releases for iOS, Android, and Huawei AppGallery.

I've supported fintech, e-commerce, and supply-chain teams through technical investigations, operational scaling, training, and cross-functional delivery. I enjoy turning operational knowledge and support data into practical improvements for customers and teams.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist & SME

Current

Mollie

Oct 2024 - Present (1 year 10 months)

Provide advanced technical support for integrations, APIs, and plugins, including troubleshooting and debugging.
Improve support efficiency through documentation, knowledge sharing, and Product feedback.
Lead Technical Support onboarding and create scalable training resources.
Support financial reporting as an SME and collaborate cross-functionally on product improvements.
Mentoring & Training

API Testing Debugging Postman Integration Testing Plugins Root Cause Analysis Payment Processing Technical Documentation Data Analysis incident investigation

Product OPS & Growth Manager

Kaufland E-Commerce

Feb 2023 - Sep 2024 (1 year 7 months)

Led product operations and launch readiness across Product, Engineering, QA, and Support; coordinated roadmaps, dependencies, timelines, and go-live activities; improved processes to reduce resolution times and post-launch issues; managed iOS, Android, and Huawei app releases; resolved blockers and aligned stakeholders throughout delivery.

Product Strategy Delivery Coordination Release Management Roadmap Management Cross functional Coordination Operations Management Process Improvement Stakeholder Management Dependency Management QA Management Problem Solving Troubleshooting

System Operations Manager

Kaufland E-Commerce

Jul 2022 - Jan 2023 (6 months)

Facilitated release readiness reviews, retrospectives, and cross-team workshops; monitored system uptime and performance using Datadog; provided second-level technical troubleshooting and escalated issues to Engineering; improved technical documentation and audit readiness; strengthened Operations–Tech collaboration through proactive communication and structured handovers.

Incident Management Technical Troubleshooting Audit Support Retrospectives Workshop Facilitation Change Management Problem Solving

IT & Product Support Specialist

Gorillas

Dec 2021 - Jun 2022 (6 months)

Delivered second-line technical support across Germany, France, the Netherlands, and the UK; analyzed Mixpanel data to identify recurring issues and drive long-term fixes; provided on-site training to improve tool adoption; managed live support through Slack and Jira while maintaining SLAs; and trained first-line agents to resolve technical and product issues confidently.

Technical Support Technical Documentation Data Analysis Mixpanel Live Support Technical Training Knowledge Sharing