Valentin Nikolaev
@valentinnikolaev
I build scalable backend platforms, automation systems, and event-driven infrastructure.
What I'm looking for
At Simple, I design and own a Go-based support automation platform connecting Zendesk, Intercom, and internal services. OpenAI-powered triage automates or deflects up to 30% of inbound tickets, while migrations to Intercom reduced first-response time by 35% and improved resolution rates by 28%.
At CRURATED, I architected the internal event analytics infrastructure powering product metrics, reporting, and business insights. The event-driven system increased DataLake throughput by over 10x, reduced new analytics-stream implementation from days to under four hours, and maintains delivery reliability above 99.9%.
I've led backend teams and delivered SaaS, document automation, mobility, e-commerce, finance, cryptocurrency, and Web3 products at airSlate, Hyprr, Sixt, and pdfFiller. At pdfFiller, I helped scale transactional email capabilities to around 50 million messages monthly and led through Black Friday/Cyber Monday traffic spikes.
With over 15 years of development experience and five years of leadership experience, I enjoy challenging projects, collaborating with teams, mentoring, sharing knowledge, and continuously learning.
Experience
Work history, roles, and key accomplishments
Simple develops a subscription-based digital health platform focused on nutrition, healthy routines, weight management, tracking tools, and an AI coach.
I design and own a support automation platform that connects Zendesk, Intercom, and internal services through a robust, scalable backend in Go. My work enables the support team to operate faster, smarter, and at scale - even during peak loads.
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I architect and lead the development of the platform’s internal event analytics infrastructure - a mission-critical system that powers product metrics, reporting, and business insights.
• Architect a scalable, event-driven system using queues and EventBridge, increasing throughput to the DataLake by over 10x
• Define a robust, versioned event schema to enforce consistency across teams and acceler
AirSlate is a global SaaS technology company specialized in no-code business process automation, document management, and e-signature solutions.
• Played a key role in Agile planning with Product Management and Development, building feature road maps and supporting release plans.
• Was responsible for delivering team assignments on all stages of the project from draft to production release.
• Per
• Migrated managed services from ECS to Kubernetes. Prepared infrastructure for launching services in Kubernetes (Helm charts, GitHub Actions, ArgoCD), leading to 30% cost cutting and over 20% performance boost.
• Lowered the maximum workload on the main database to 65% to avoid any interruptions in the product's service during prime time, resulting in a 23% reduction in operational expenses.
• De
• Brought an innovative Web-3 based social and NFT platform from its initial prototype to a more advanced closed beta stage in less than 6 months.
• Worked closely with business and technical stakeholders on building a product and defining OKRs.
• Outlined and managed the technological plan for the product, and collaborated closely with the CTO to establish the essential set of technologies for bu
SIXT is a leading international provider of high-quality mobility services.
• Developed microservices to comply with the requirements of the European Union's General Data Protection Regulation (EU GDPR).
• Developed and enhanced codebase in strict compliance with the PCI DSS (Payment Card Industry Data
Security Standard)
• Lead and participated in internal and external assessments of technical v
Founding member of the in-product backend team responsible for high-volume transactional and lifecycle email systems.
• Lead a team of 5 backend engineers, responsible for development of a service for transactional emails.
• Made key technical decisions at all steps of the project. Gained an in-depth understanding of the technical aspects of messaging, such as email FBLs, DNS, DKIM, SPF, DMARC, other fundamental components and tools.
• Expanded the service's capabilities to accommodate around 50 million emails on
• CoinsBank / bit-x: designed and implemented new features in an exchange core component, integrated Stripe / PayPal / Skrill, introduced an event-based real-time notification system, and worked on service performance optimization.
• Aurum Software: worked on backend-heavy product development, database normalization and query optimization, reporting systems, planning algorithms, integration script
Education
Degrees, certifications, and relevant coursework
National Technical University "Kharkiv Polytechnic Institute"
Master of Science, Computational Science
2003 - 2008
Availability
Location
Authorized to work in
Job categories
Skills
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