Leticia Kauss

Created and maintained Power BI reports and dashboards, translating complex business needs into data-driven solutions. Developed and enhanced Power BI dashboards to track sales performance and forecast targets, ensuring data quality and impactful visualization.

Optimized sales territories and forecast allocations for 7 business units across 6 European markets. Designed Power BI reports to identify trends, support target setting, and optimize operations, while also automating processes within the team.

Led the selection process for the company's chatbot platform and created content using Agile methodology. Conducted analysis, maintenance, and continuous improvement of the chatbot, significantly decreasing simple customer inquiries.

Commanded a multicultural team of over 40 people, creating guidelines and procedures to empower agents. Contributed to building team knowledge on SharePoint and provided continuous feedback and guidance.

Managed master data on Excel, updating the status of each ordered item and reporting to all involved parties. Processed RFI, RFQ, and RFP, and prepared tenders.

Assessed their CRM system and researched suitable replacements, contributing to system improvement. Assisted in choosing the company's new logo and branding update.

Worked directly with customers throughout their entire journey, supporting them via email, social media, and live chat. Handled complaints, refunds, and collaborated with the fulfillment center.

Focused on data science and engineering principles. This program enhanced my skills in leveraging data for business insights and solutions.

Studied International Business and Management, focusing on global business practices, communication, and sustainable business models. Developed business plans and explored various marketing and management areas.

Undertook studies in Physiotherapy, gaining foundational knowledge in health sciences. This period provided a strong basis in analytical thinking and problem-solving.