Mirjam Wasef

Works intensively in versatile teams, developed strong communication skills, and brings structure to complex situations to create positive learning environments.

Analyzed customer files related to fraud, handled sensitive information with care, and performed written customer contact and reporting.

Conducted research on data usage and quality within the organization, analyzed existing data processes and BI structures, and contributed to data-driven work by making processes and information needs transparent.

Analyzed management and governance processes, developed and improved processes with Visio, and set up a governance model (RASCI) for handbook and portfolio management.

Answered customer questions via phone and email with a customer-oriented approach, and analyzed customer problems to provide suitable solutions.

Actively listened to customer needs and proposed suitable solutions.

Coordinated large volumes of work while maintaining calm and strong organizational skills, and worked independently at kiosks including cash register and order processing.

Pursued an MSc in Business Information Management, with a thesis on the impact of GenAI content complexity and format on learning experience.

Grade: 7.6

Completed a Premaster in International Business Administration with an average grade of 7.6.

Grade: 7.0

Achieved an IELTS certificate with an overall band score of 7.0, demonstrating English proficiency at C1 level.

Activities and societies: Minor: International & European Law

Earned a BSc in Business Administration with a minor in International & European Law.

Completed the SVH Social Hygiene certificate.

Completed the Pica quick typing certificate.