Nicolaas Hendriks

Integral part of the team managing the largest mortgage application, analyzing the impact of changes in applications and coordinating with stakeholders. Responsible for implementing policy impacts of legislation and overseeing the legacy renewal transition for the private mortgage chain.

Managed and constructed data models for MB retailers, gathered requirements for management reporting, and performed data analysis on operational data. Developed dashboards and reports using Cognos and transitioned to Power BI.

Analyzed and interpreted data from various business applications, gathered requirements, and created reports for management. Led projects focused on process optimization and developed dashboards for KPI monitoring in Power BI.

Automated and optimized customer communication from CRM systems and managed customer files based on business development needs.

Coordinated daily operations for H&M's global email marketing, managed a team, and served as the contact person for the Stockholm office and H&M HQ.

Set up email campaigns for H&M's global network, responsible for processing emails for 40 million customers, and performed quality assurance practices.

This study focused on improving/developing services driven by data analytics and customer focus.

Activities and societies: Exchange semester at University of New South Wales (UNSW), Sydney, Australia.

Specialisation in Infonomics (Economics & Management of Information). Thesis Topic: 'Green IT; A necessity for businesses in the long run: A framework'.

Completed Voortgezet Wetenschappelijk Onderwijs (VWO) which is a pre-university education in the Netherlands.