Leticia Adu

Manage travel requests and compliance procedures while building collaborative relationships with team members and stakeholders. Develop guides and training materials to support students with field trips and monitor progress towards objectives.

Led a team in creating records for a major library project, accurately processed library order requests, and assisted with collections management operations.

Developed learning objectives, tutored and graded tests for students, and collaborated with faculty to evaluate course materials and troubleshoot issues.

Processed over 5000 transactions with 100% accuracy, optimized customer satisfaction, and led digital banking outreach initiatives.

Analyzed national examination scripts for errors and improved correction time by implementing new flagging procedures.

Reduced benefit processing time through quality control checks and organized educational sessions for clients on pension schemes.

Enhanced vendor proposals through market research and improved supply delivery times using inventory management tools.

Installed network equipment and managed network operations to ensure seamless service delivery.

Provided exceptional customer service and management, contributing to consistent sales growth.