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lethukuthula ndlovuLN
Looking for a job

lethukuthula ndlovu

@lethukuthulandlovu

Customer service Agent at CCI South Africa supporting customers with insurance claims enquiries and concerns.

South Africa
Message

What I'm looking for

I'm seeking a remote customer service, call centre, client support or sales support role with an employer that hires international remote workers.

At CCI South Africa, I support customers with insurance claims-related enquiries and concerns. I listen to understand what customers need and provide appropriate assistance.

I handle complaints with patience, professionalism and clear communication, including when discussing claims and service issues.

At Blake and Associates, I contacted customers about outstanding debt on behalf of client businesses, including TFG and Woolworths. I discussed balances and repayment while responding to customer questions and objections.

I also worked as a Sales Agent at CCI South Africa, communicating with prospective or existing customers about products or services. I'm seeking a remote customer service, call centre or client support opportunity with an international employer.

Experience

Work history, roles, and key accomplishments

BA

Call Centre Agent

Blake and Associates

Jan 2023 - Dec 2024 (1 year 11 months)

Contacted customers regarding outstanding debt on behalf of clients including TFG and Woolworths. Discussed balances and repayment options while maintaining a professional, solution-focused approach.

CA

Sales Agent

CCI South Africa

Oct 2023 - Jun 2024 (8 months)

Communicated with prospective and existing customers about products and services. Used listening and communication skills to understand needs and support sales conversations.

Education

Degrees, certifications, and relevant coursework

NS

Nsikayethu Secondary School

Matric, Humanities

2018 - 2022

Completed Matric with a focus on Humanities from Nsikayethu Secondary School from 2018 to 2022.

Tech stack

Software and tools used professionally

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