
lethukuthula ndlovu
@lethukuthulandlovu
Customer service Agent at CCI South Africa supporting customers with insurance claims enquiries and concerns.
What I'm looking for
At CCI South Africa, I support customers with insurance claims-related enquiries and concerns. I listen to understand what customers need and provide appropriate assistance.
I handle complaints with patience, professionalism and clear communication, including when discussing claims and service issues.
At Blake and Associates, I contacted customers about outstanding debt on behalf of client businesses, including TFG and Woolworths. I discussed balances and repayment while responding to customer questions and objections.
I also worked as a Sales Agent at CCI South Africa, communicating with prospective or existing customers about products or services. I'm seeking a remote customer service, call centre or client support opportunity with an international employer.
Experience
Work history, roles, and key accomplishments
Agent
CCI South Africa
Aug 2025 - Present (1 year 3 months)
Support customers with insurance claims-related enquiries and handle complaints with professionalism. Listen to customers, establish concerns, and provide appropriate assistance.
Call Centre Agent
Blake and Associates
Jan 2023 - Dec 2024 (1 year 11 months)
Contacted customers regarding outstanding debt on behalf of clients including TFG and Woolworths. Discussed balances and repayment options while maintaining a professional, solution-focused approach.
Sales Agent
CCI South Africa
Oct 2023 - Jun 2024 (8 months)
Communicated with prospective and existing customers about products and services. Used listening and communication skills to understand needs and support sales conversations.
Education
Degrees, certifications, and relevant coursework
Nsikayethu Secondary School
Matric, Humanities
2018 - 2022
Completed Matric with a focus on Humanities from Nsikayethu Secondary School from 2018 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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